Courtney Matroni
Feeding Hills,MA
Summary
Dedicated professional with demonstrated customer service, time management, and trend-tracking strengths. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Creative Stylist with distinguished history of customer satisfaction and success. Proven to maintain relationships with clients and keep clean and organized workspaces. Dedicated to fantastic customer service and equipment maintenance.
Overview
15
15
years of professional experience
Work History
Stylist
Coy
100 Cottage Street Easthampton
11.2023 - Current
- Recorded client payments and payment information daily with [Number]% accuracy rate.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Distributed business cards outside of salon to generate new business.
- Increased client confidence by teaching them how to style their hair appropriately for various situations.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Streamlined appointment scheduling process, resulting in improved efficiency and reduced wait times for clients.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
Hairdresser
Carve Beauty Bar
06.2017 - Current
- Advised customers on best styles for individual preferences and facial features
- Maintained inventory of beauty products based on supply and demand
- Protected customers by consistently following good cleaning and sanitizing strategies
- Handled haircuts, shampoos and application of permanent chemicals for customers
- Customized strategies for clients with special needs and delivered positive experiences to every customer
- Colored hair using highlights, lowlights and permanent dye techniques
- Explained salon services and pricing to help clients with budget and haircare decisions
- Washed and rinsed clients' hair using most appropriate products
- Conducted thorough consultations to assess client requirements
- Enhanced client experience and increased revenue with add-on treatments and services
- Promoted services on social media platforms to increase referrals, engagement and brand awareness
- Updated customer information records to provide best possible treatments
- Created complex updo hairstyles for special events, weddings and proms
- Built and preserved strong client relationships to increase return visits
- Assisted in all areas of salon to facilitate smooth operations.
Invasive Species Removal
Per Se
Turners Falls, MA
05.2023 - 09.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
Bartender
The Still Bar and Grill
01.2018 - 03.2020
- Set up and maintained appropriate stock levels for bar
- Balanced efficiency with exceptional service to manage guests in high-volume environment
- Recommended current products and limited promotions to upsell beverage orders
- Checked identification before serving alcohol to comply with state and federal laws
- Operated POS systems and managed bar tabs to track revenue
- Used beer, wine and cocktail knowledge to make recommendations
- Created specialty cocktails following complex recipes
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests
- Refused service to customers in impaired condition to optimize safety
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
- Worked flexibly to cater to fluctuating coverage needs
- Assisted with drink pairing to enhance new and existing menu items.
Hostess/ Waitress
Storrowton Tavern
06.2009 - 06.2017
- Checked in with customers periodically to assist with additional needs or requests
- Worked in a fast-paced environment, handled multiple priorities, and learned new procedures
- Delivered genuine hospitality and greeted customers upon arrival
- Worked with money and closing out registers
- Worked flexibly to cater for special functions and events
- Cleaned tables, completed closing duties and re-stocked tableware and supplies
- Handled guest needs with upbeat attitude and attention to detail
- Advised guests on menu choices, accommodated requests and noted preferences
- Kept cash drawer balanced and verified orders
- Checked with guests upon delivery of food items to promote patron satisfaction
- Communicated clearly with back-of-house staff to avoid errors.
Education
Associate of Science - Natural Resource Studies
Holyoke Community College
Holyoke, MA05.2024
Certificate - Cosmetology
Marinello School of Beauty
Northampton, MA05.2014
Diploma -
Agawam High School
Agawam, MA06.2013
Skills
- Cleaning and sanitizing
- Production leadership
- Supply management
- Service coordination
- Style development
- Chemical application
- Appointment coordination
- Industry trend analysis
- Industry networking
- Schedule management
- Problem-Solving
- Creative vision
- Flexible Schedule
- Excellent Communication
- Color Theory Expertise
- Customer Service
- Valid Driver's License
- Bridal makeup application
- Appointment Scheduling
- Relationship Building
- Staff Management
- Client satisfaction
- Answering Phones
- Appointment Coordination
- Networking expertise
- MA Licensed Cosmetologist
- Quick Learner
- Multitasking and Organization
- Multiple Priorities Management
- Detail-orientated
- Teamwork and Collaboration
- Note-taking requirements
- Laboratory skills
- Background in Natural Resource Studies
Timeline
Stylist
Coy
11.2023 - Current
Invasive Species Removal
Per Se
05.2023 - 09.2023
Bartender
The Still Bar and Grill
01.2018 - 03.2020
Hairdresser
Carve Beauty Bar
06.2017 - Current
Hostess/ Waitress
Storrowton Tavern
06.2009 - 06.2017
Associate of Science - Natural Resource Studies
Holyoke Community College
Certificate - Cosmetology
Marinello School of Beauty
Diploma -
Agawam High School