Courtney McCarn
Willcox,AZ
Summary
Possessing hefty recommendation letter from Utility Solutions Group. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Creative and technical Drafting Engineer with 2 years of drafting and design experience for specialty engineering firms. Excellent communicator with knack for understanding, visualizing and vividly drafting client needs at early project stages. Accomplished and valued resource to engineering, sales and customers in meshing needs with capabilities.
Overview
10
10
years of professional experience
Work History
Drafting Engineer
Utility Solutions Group
Huntersville, NC
01.2024 - Current
- Developed technical drawings and schematics to support engineering design projects.
- Reviewed existing designs for accuracy and efficiency and recommend changes as needed.
- Analyzed client requirements and determined the best drafting techniques to meet their needs.
- Prepared bill of materials documents for various products.
- Utilized CAD software programs such as AutoCAD, SolidWorks, Creo, Pro-E and Creo Parametric, Inventor., to create drawings.
- Ensured that all drawings were accurate and met industry standards.
- Collaborated with other engineers to develop new product designs or modify existing ones.
- Researched available resources to ensure accuracy of drawings produced.
- Utilized GPS techniques to assemble data from field surveys and measure distances and elevations.
- Kept to tight deadlines and forged strong team bonds to accomplish challenging objectives.
- Managed assignments and teams working at different stages of diverse projects.
- Implemented revisions as required by engineering, customer or suppliers.
Drafter/Designer
Engineering Associates
Willcox, AZ
03.2023 - Current
- Worked with computer programs such as AutoCAD and NDS to complete project drawings.
- Evaluated client telecommunications needs and recommended targeted solutions.
- Previously created engineering drawings that included permitting and construction requirements
- Strong skills in AutoCAD, base-mapping, GIS and layering, fundamental knowledge of Outside Plant, running line, conduit and cable design for copper, fiber optics, coax, manholes, hand holes, Make-Ready Engineering and poles (aerial and underground).
- Demonstrated experience in overseeing the design of overhead and underground telecommunications design
- Applied experience and expertise to support Fiber and Copper projects.
- Received and reviewed details from design professionals to determine precise measurements for drawing preparation.
- Managed assignments and teams working at different stages of diverse projects.
- Rendered system designs and computerized blueprints using NDS according to specifications, timeframes, inventories and budgets.
- Incorporated engineer recommendations and requirements to produce updated drawings.
- Consulted with engineers to discuss or interpret design concepts and determine requirements of detailed working drawings.
- Clean up drawings to company standards, plot/scan drawings and create portable document format (PDF’s).
- Modify and update AutoCAD standards per CAD Lead.
- Convert sketches into AutoCAD drawings.
- Execute projects from start to finish (preparing, working with Architect/Engineer and co-workers and sketching, completing drawings, survey clean-up, 1A site location if services needed by Survey, drafting of lease exhibits/zoning/UCR/construction sets, structural, rendering, plotting/printing)
Drafting Technician
Everbrite
Tucson, AZ
01.2023 - Current
- Created designs using computer programs such as AutoCAD and Solidworks to complete shop drawings.
- Developed precise drawings from scratch based on written and verbal specifications supplied by customer, engineering or sales.
- Implemented revisions as required by engineering, customer or suppliers.
- Kept to tight deadlines and forged strong team bonds to accomplish challenging objectives.
- Generated detailed 3D models and advanced assemblies, weldments and drawings ahead of schedule and according to department and company guidelines.
- Formulated bills of materials outlining components required for manufacture or purchase with clear reference to visual image on drawing.
- Assisted drafters in developing structural and mechanical design of products using computer-assisted design (CAD) software.
- Adhered closely to national, regional and local code requirements for safety and risk management purposes.
- Managed assignments and teams working at different stages of diverse projects.
- Designed injection-molded plastic parts, machined parts and sheet metal parts in 3D CAD.
Drafting Technician
Graham County Assessor's Office
Safford, AZ
06.2022 - 12.2022
- Received and reviewed details from design professionals to determine precise measurements for drawing preparation.
- Captured and reconfigured data from hard copy prints and markups for efficient use in modern electronic environment.
- Contacted relevant stakeholders to resolve project issues and maintain schedules.
- Revised existing maps and charts, making corrections, adjustments and updates.
- Examined and compiled data from ground surveys, aerial photographs and satellite images to prepare thematic maps.
- Maintained knowledge of geography, cartography and remote sensing and applications.
- Demonstrated proficiency with GIS software, such as Arc-maps
- Utilized manual and computerized drafting instruments, photogrammetric techniques and precision stereo plotting equipment.
- Updated maps with new details on boundary line changes and owner transfers.
- Produced overlay maps detailing water locations and topographic features.
- Checked mapping layers to assess accuracy and identify, mark and correct errors.
- Researched land information, evaluated deeds and reviewed zoning and subdivision regulations.
Analyst
Seeing Machines
Tucson, AZ
06.2019 - 06.2022
- Observed staff to study daily tasks regarding information processing and performance to better understand business system needs
- Assisted with post-implementation troubleshooting of new applications and application upgrades
- Created reports detailing findings and recommendations
- Monitored clients for sleep deprivation and distracted driving
- Observed and classified data based on observations and required perimeters
- Contacted clients when perimeters required notification due to sleep deprivation or distracted driving
- Maintained minimum of 90% accuracy when classifying distraction events observed during shift.
- Identified opportunities to enhance data integrity through database structure modifications.
- Maintained user confidence and protected operations by keeping information confidential.
- Developed actionable roadmaps for improving workflows and processes.
- Examined system issues and applied resolutions to reduce downtime.
- Performed quality assurance to assess data and validate results.
Total Case Specialist
Consumer Affairs, Kia Motors
Tucson, AZ
08.2018 - 06.2019
- Oversaw the resolution of customer concerns
- Devised public relations strategies to engage with and influence the general public in support of accomplishing business objectives and boosting revenues
- Answered telephones and gave information to callers
- Took messages and transferred calls to appropriate parties
- Used computers for various applications such as database management or word processing
- Created, maintained, and entered information into databases
- Completed appropriate forms in accordance with company procedure
- Scheduled and confirmed appoints for clients, and customers
- Operated electronic mail systems and coordinated the flow of information, internally or with appropriate organizations as needed
- Opened, read, routed and distributed incoming mail or other materials to appropriate parties and answered routine letters
- Provided services to customers, such as order placement or account information
- Reviewed work done by others to check for correct spelling and grammar, ensured company format policies were followed, and recommended revisions
- Mailed newsletters, promotional material, or other information to clients
- Trained to operate new office technologies as they were developed and implemented
- Trained and assisted staff with computer usage.
Dispatch Supervisor
Agero Inc
Tucson, AZ
04.2017 - 07.2018
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards
- Reported delays, accidents, or other traffic and transportation situations to appropriate entities
- Oversaw roadside agents from beginning of service call to closing and follow up of case
- Distributed payment to partners and distributors based on services rendered
- Routinely handled customers of all types and walks of life throughout the service call
- Verified the job was carried out correctly and efficiently by the contracted service providers
- Routinely assisted clients with insurance claims, accidents, and roadside assistance requests
- Routinely collaborated with premier auto manufacturers and their clients, including; Porsche,
- Lamborghini, and various other VW group products and clientele.
Sales Associate
Walmart
Tucson, AZ
04.2014 - 03.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and movement of overstock items
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Retained product, service and company policy knowledge to serve as resource for both co-workers and customers
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Educated customers on product and service offerings
- Observed customer behaviors to identify security threats and communicate concerns to supervisors
- Recommended optimal merchandise based on customer needs and desires
- Stocked shelves and organized displays to focus customer attention on specific items
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well- stocked, organized and current
- Mentored all new hires during probational period
- Preformed monthly audits based on company requirements
- Developed new organizational methods based off of stockroom requirements and demand
- Loaded and unloaded trucks of all types and sizes based on production demand and quotas
- Routinely verified integrity and accuracy of all product leaving the backroom during active shifts
- Documented and reported all damaged products received to management using appropriate guidelines and procedures.
Hostess
Rancho Rustico
Vail, AZ
01.2014 - 04.2014
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Monitored dining area to assess server capacity and accurately estimate wait times
- Managed guest expectations by relaying information regarding hours, wait times and specials
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction
- Answered telephone to provide establishment information and take party reservations
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
- Supervised activities of dining room staff to maintain service levels and support guest needs
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
- Calculated charges, issued table checks and collected payments from customers
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips
- Set up and decorated menu marketing boards with current specials information and drink features
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Maintained open communication with kitchen staff regarding cook times to prevent overloading of workers and creating dissatisfied customers
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper sanitation
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
- Notified servers after seating parties in sections for prompt service
- Managed closing duties, including restocking items and taking account of the till after closing
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Education
Certification for Mechanical design CAD Technician Certificate -
07.2022
Drafting and design fundamentals using AutoCAD and SketchUP tools Mechanical/ Electro-Mechanical Designer Certificate -
07.2022
Using AutoCAD and SolidWorks for Mechanical and Electro-Mechanical design Certified SolidWorks Associate -
07.2022
Associate of Applied Science Degree -
07.2022
Associate of Applied Science - Electro-Mechanical Engineering Design
Pima Community College
06.2021
Skills
- Deadline Adherence
- OSP Design
- ISP Design
- Online Databases
- Permitting
- EPDM
- Enfor ERP
- Sheet Metal
- Fine attention to detail
- Proficient in GD&T standards
- Excellent leadership skills
- Excellent communication skills
- Excellent Team and time management skills
- Data Entry
- SolidWorks
- Software Troubleshooting
- AutoCAD
- Mechanical Design
- Mechanical Engineering
- ASME codes & standards
- Mechanical knowledge
- Machining
- Drafting
- Manufacturing
- Certifications and Licenses
- Hand Sketches
- 3D Modeling
- Production Standards
- Verbal and Written Communication
- Works Well Under Pressure
- Creative Thinking
- Schematics Understanding
- Verbal/Written Communication
- Design Background
- Methodical Nature
- Detail Oriented
- AutoCAD proficiency
- Mechanical Aptitude
- Work Planning and Prioritization
- Analytical Thinking
Timeline
Drafting Engineer
Utility Solutions Group
01.2024 - Current
Drafter/Designer
Engineering Associates
03.2023 - Current
Drafting Technician
Everbrite
01.2023 - Current
Drafting Technician
Graham County Assessor's Office
06.2022 - 12.2022
Analyst
Seeing Machines
06.2019 - 06.2022
Total Case Specialist
Consumer Affairs, Kia Motors
08.2018 - 06.2019
Dispatch Supervisor
Agero Inc
04.2017 - 07.2018
Sales Associate
Walmart
04.2014 - 03.2017
Hostess
Rancho Rustico
01.2014 - 04.2014
Certification for Mechanical design CAD Technician Certificate -
Drafting and design fundamentals using AutoCAD and SketchUP tools Mechanical/ Electro-Mechanical Designer Certificate -
Using AutoCAD and SolidWorks for Mechanical and Electro-Mechanical design Certified SolidWorks Associate -
Associate of Applied Science Degree -
Associate of Applied Science - Electro-Mechanical Engineering Design
Pima Community College
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