Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney McCaslin

Spokane,WA

Summary

Dynamic Administrative Executive with a proven track record at Svennungsen Law Office PLLC, excelling in record preparation and database coordination. Recognized for enhancing office efficiency and fostering strong customer relations. Adept at implementing workflow processes and leading new employee orientations, ensuring compliance and productivity in fast-paced environments.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven Admin successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.

Overview

15
15
years of professional experience

Work History

Administrative Executive

Svennungsen Law Office PLLC
10.2024 - Current
  • Planned and executed events for employees and clients and managed logistics and vendor relations
  • Collected data, input records, and protected electronic files.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
  • Answered high volume of phone calls and email inquiries.
  • Updated and maintained confidential databases and records.
  • Created and managed office systems to efficiently deal with documentation.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Filed paperwork and organized computer-based information.
  • Planned and executed events for employees and clients and managed logistics and vendor relations.

Administrative Office Coordinator

Master Blaster
06.2020 - Current
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Created new employee handbook, IT policies and disaster recovery procedures.
  • Updated reports, managed accounts, and generated reports for company database.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Created organized filing system to manage department documents.
  • Completed bi-weekly payroll for 3 employees.
  • Organized and updated databases, records and other information resources.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.

Administrative Coordinator

Spokane Virtual Offices/Fannin Litigation Group
07.2023 - 10.2024
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Kept high average of performance evaluations.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Retail Manager

Elevated LLC
02.2018 - 05.2020
  • Answered questions about store policies and addressed customer concerns.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Mixologist

Whiskey Dick's
08.2012 - 03.2016
  • Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
  • Prepared classic, modern, and unique cocktails for each customer.
  • Received cash, made change, and issued receipts.
  • Stored supplies according to bar policies and health code requirements.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Esthetician

Tanz N Things
07.2010 - 04.2012
  • Advised clients on proper home-care regimens.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Educated patients on treatment options.
  • Fostered friendly, warm, and exceptional customer experience.
  • Analyzed skin condition and made appropriate product recommendations.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Welcomed clients arriving for appointments.
  • Stocked treatment rooms with proper supplies.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Educated guests on current promotions, events and services within store or salon.
  • Explained benefits of skin care products to clients.
  • Performed special anti-oxidant, acne, and microdermabrasion facial services.
  • Created repeat business by developing long-term relationships with regular customers.

Education

Esthetics

Academy of Nail Skin & Hair
Billings, MT

Skills

  • Record preparation
  • New employee orientations
  • Database coordination
  • File system management
  • Quickbooks
  • Administrative leadership
  • Data evaluation
  • Customer relations
  • Administrative management
  • Appointment scheduling
  • Meeting scheduling
  • Document preparation
  • Privacy compliance
  • Calendar management

Timeline

Administrative Executive

Svennungsen Law Office PLLC
10.2024 - Current

Administrative Coordinator

Spokane Virtual Offices/Fannin Litigation Group
07.2023 - 10.2024

Administrative Office Coordinator

Master Blaster
06.2020 - Current

Retail Manager

Elevated LLC
02.2018 - 05.2020

Mixologist

Whiskey Dick's
08.2012 - 03.2016

Esthetician

Tanz N Things
07.2010 - 04.2012

Esthetics

Academy of Nail Skin & Hair

Similar Profiles

CREATE PROFILE
Courtney McCaslin