COURTNEY MCCOWN
Jacksonville,FL
Summary
Over 15 years of experience working with higher education administrators, faculty and staff to drive student success. High-energy, highly motivated, self-starter adept at working with cross-functional teams to develop solutions that deliver results.
Overview
18
18
years of professional experience
Work History
INTERIM PROGRAM MANAGER/Health Sciences
Florida State College at Jacksonville
03.2024 - Current
- Schedule classes, meetings, workshops, and other events related to the health sciences programs.
- Work closely with the Dean, faculty, and staff to ensure departmental efficiency and success.
- Make purchases and maintain accuracy for over 20 departmental budgets.
- Coordinate affiliation agreements in timely manner
- Prepare faculty workload and scheduling documents.
- Process academic appeals
ACADEMIC and CAREER ADVISOR
Florida State College at Jacksonville
07.2020 - 03.2024
- Created individualized academic plans for each student to help them reach their educational goals.
- Managed student caseload by sending scheduled communications and follow up appointments.
- Guided students how to submit Academic, Finance Related, and SAP appeals when necessary.
- Collaborated with faculty to address students' academic concerns.
- Facilitated orientation sessions for new students to introduce academic resources.
ACADEMIC DEPARTMENT COORDINATOR/Humanities
Florida State College at Jacksonville
04.2019 - 07.2020
- Monitored and managed annual departmental budget
- Compiled and logically formatted statistical data and reports using PeopleSoft queries
- Acted as liaison between department administration, faculty, staff, students, and outside organizations
- Encoded all classes under Humanities Department
- Processed Academic Appeals and informed students of decision
PROJECT COORDINATOR/Workforce Operations
Florida State College at Jacksonville
12.2017 - 04.2019
- Developed and managed high-quality continuing workforce education and career services programs for students, professionals, agencies, and organizations
- Hired, credentialed, trained and supervised adjunct instructors for CWE programs
- Created queries to manage student data and key performance indexes (i.e
- Number of students enrolled, number of students completed, pass/fail rate)
- Collaborated with marketing to create advertising and social media campaigns to increase admissions and enrollment for all workforce education programs
PROJECT COORDINATOR/PeopleSoft ERP
Florida State College at Jacksonville
10.2016 - 12.2017
- Tested, analyzed and granted PeopleSoft security roles and permissions to administrators, staff and faculty
- Delivered security trainings to more than 200 administrators, support staff and faculty college-wide
- Managed and resolved all escalated student records, helpdesk enrollment tickets
STUDENT SUCCESS ADVISOR/South Campus
Florida State College at Jacksonville
07.2015 - 10.2016
- Provided first-term advising and created academic degree plans in collaboration with students for meta-major
- Guided students in making career choices and then aligned them with the correct program of studies
- Developed and facilitated EAP professional development for onboarding of new employees
PROGRAM ADVISOR/English for Academic Purposes Program
Florida State College at Jacksonville
07.2012 - 07.2015
- Primary Academic Advisor for approximately 400 college credit students whose first language was not English
- Developed and delivered EAP professional development training for student services staff college-wide
- Reviewed and modified EAP course outlines for curriculum proposal
- Tracked success rate for students completing the EAP program and matriculating into academic courses
- Increased program enrollment by 40% by leveraging creative recruitment and retention strategies
STUDENT SUCCESS ADVISOR/Deerwood Campus
Florida State College at Jacksonville
12.2008 - 07.2012
- Helped students map their educational plan to achieve their career goal
- Worked closely with deans and faculty to ensure student success
- Developed an action advising initiative that effectively increased student retention by 17%
SALES & DESIGN CONSULTANT
KB Home
05.2006 - 11.2008
- Scheduled community events and daily appointments with prospective buyers
- Planned and delivered outreach project initiatives for special target markets (i.e
- Educators, service members)
- Prepared statistical data consisting of prospective buyers and backlog
- Consistently exceeded corporate sales goals of one net sale per week
Education
Master of Education - Educational Leadership
University of North Florida
Jacksonville, FL09.2000
Bachelor of Science - Psychology
University of Florida
Gainesville, FL03.1999
Skills
- Analytical Skills
- Microsoft Excel
- Effective Communication
- Microsoft SharePoint
- Course Scheduling
- Budget Administration
- Program Management
- Adaptability
- Multitasking
- Attention to Detail
Timeline
INTERIM PROGRAM MANAGER/Health Sciences
Florida State College at Jacksonville
03.2024 - Current
ACADEMIC and CAREER ADVISOR
Florida State College at Jacksonville
07.2020 - 03.2024
ACADEMIC DEPARTMENT COORDINATOR/Humanities
Florida State College at Jacksonville
04.2019 - 07.2020
PROJECT COORDINATOR/Workforce Operations
Florida State College at Jacksonville
12.2017 - 04.2019
PROJECT COORDINATOR/PeopleSoft ERP
Florida State College at Jacksonville
10.2016 - 12.2017
STUDENT SUCCESS ADVISOR/South Campus
Florida State College at Jacksonville
07.2015 - 10.2016
PROGRAM ADVISOR/English for Academic Purposes Program
Florida State College at Jacksonville
07.2012 - 07.2015
STUDENT SUCCESS ADVISOR/Deerwood Campus
Florida State College at Jacksonville
12.2008 - 07.2012
SALES & DESIGN CONSULTANT
KB Home
05.2006 - 11.2008
Master of Education - Educational Leadership
University of North Florida
Bachelor of Science - Psychology
University of Florida
Similar Profiles
Ethan RedmondEthan Redmond
IT Technical Support Representative at Florida State College at JacksonvilleIT Technical Support Representative at Florida State College at Jacksonville
Jennifer DerivalJennifer Derival
Student Financial Services Coordinator at Florida State College of JacksonvilleStudent Financial Services Coordinator at Florida State College of Jacksonville
OLIVER W.C. LINKOLIVER W.C. LINK
Distance Learning Specialist at Florida State College at JacksonvilleDistance Learning Specialist at Florida State College at Jacksonville
Michael BrandyMichael Brandy
Marketing and Communications Manager at Florida State College at JacksonvilleMarketing and Communications Manager at Florida State College at Jacksonville
TAMARA JOHNSONTAMARA JOHNSON
Case Manager at Taylor Day Grimm & BoydCase Manager at Taylor Day Grimm & Boyd