Courtney McCue
Peoria,AZ
Summary
Customer service representative with over 5 years of experience. Knowledgeable, Dedicated, and Passionate about promoting customer satisfaction by delivering quality service. Organized and dependable; successful at multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Burns Pest Elimination
03.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Quoted prices, credit terms and other bid specifications.
- Promptly responded to inquiries and requests from prospective customers.
Retail Sales Associate
Old Navy
01.2019 - 03.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School Diploma -
Centennial High School
Peoria, AZ05.2020
Skills
- Product Knowledge
- Attention to Detail
- Scheduling
- Appointment Scheduling
- Account Updating
- Consultative Sales
- Customer Service
- Sales Closing
- Warranty Service
Timeline
Customer Service Representative
Burns Pest Elimination
03.2021 - Current
Retail Sales Associate
Old Navy
01.2019 - 03.2021
High School Diploma -
Centennial High School
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