Courtney McGhan
Holcomb
Summary
Dynamic professional with proven success at Torrid Clothing Store, specializing in employee training and customer service. Skilled in data analysis to drive team performance and improve operational efficiency. Recognized for leadership in high-pressure environments, fostering collaboration and achieving impactful results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Torrid Clothing Store
Victor
08.2022 - Current
- Trained new employees on store policies, procedures, and customer service standards.
- Provided leadership support during peak hours, motivating staff to achieve targets.
- Resolved customer complaints promptly, addressing issues as they arose.
- Managed daily operations, including scheduling shifts and task assignments.
- Monitored sales activities to ensure satisfactory service and product quality.
- Maintained safety regulations to ensure a secure working environment.
- Oversaw cash handling procedures, reconciling discrepancies efficiently.
- Assisted in recruitment by interviewing candidates for open positions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Lead Phlebotomist
FF Thompson Hospital
Canandaigua
08.2021 - 08.2022
- Maintained accurate records of patient test results and other relevant information in accordance with established policies and procedures.
- Responded quickly and efficiently to any emergency situations related to phlebotomy services or equipment malfunctioning.
- Adhered to universal precautions guidelines when handling blood specimens according to OSHA standards.
- Evaluated current processes and identified opportunities for improvement in order to increase efficiency.
- Ensured that all laboratory specimens were collected, labeled, logged and stored properly prior to transport.
- Assisted with scheduling patient appointments to ensure efficient use of time throughout the day.
- Provided feedback to medical staff regarding abnormal or unexpected lab results.
- Coordinated with other departments within the hospital and clinic setting as needed in order to complete tasks related to specimen collection.
- Monitored the inventory of supplies and equipment used for phlebotomy services.
- Performed phlebotomy procedures on patients in a professional, safe and timely manner.
- Reviewed patient charts prior to collecting samples, ensuring that appropriate tests were ordered for each individual case.
- Participated in regular performance reviews with supervisors in order to identify areas of improvement.
- Assessed patient conditions before performing venipuncture to determine appropriateness for specimen collection.
- Documented daily activities including number of specimens collected, quality assurance measures taken.
- Trained new staff on proper collection techniques and safety protocols.
- Provided guidance and support during difficult specimen collections as needed.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Participated in continuing education to stay current with phlebotomy practices.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Entered patient information and test orders into computer systems accurately.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Conducted quality control checks to ensure the accuracy of test results.
- Collaborated with laboratory personnel to resolve specimen issues.
- Scheduled appointments and managed patient flow to minimize wait times.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Educated patients on specimen collection procedures and post-draw care.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
Education
Some College (No Degree) - Psychology/Marketing
Southern New Hampshire University
Hooksett, NHSkills
- Employee training and development
- Customer service excellence
- Data analysis and insights
- Market research strategies
- Effective communication skills
- Team leadership and collaboration
Affiliations
- gardening
- photography
- reading
- baking
Certification
- OSHA trained and certified
A little about me
- I have built and retained a strong customer foundation
- acceded both personal and professional sales goals
- Proudly drive business through my "A" player mindset, Attitude, Aptitude, Authentic.
References
References available upon request.
Timeline
Assistant Store Manager
Torrid Clothing Store
08.2022 - Current
Lead Phlebotomist
FF Thompson Hospital
08.2021 - 08.2022
Some College (No Degree) - Psychology/Marketing
Southern New Hampshire University
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