Courtney McHale
Miami ,FL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
5
5
years of professional experience
Work History
Premium Sales Executive- Major Projects
Levy Restaurants Arthur Ashe Stadium- US Open
07.2024 - Current
- Customized pre tournament food and beverage menu for 30 club level title sponsorship suites for 25 sessions of tennis, working directly with the USTA.
- Clocked in 500+ hours at Arthur Ashe Stadium during 5 weeks of pre tournament, game day and post tournament work.
- Contracted 4 weeks prior to US Open Tennis Tournament to organize and build relationships with clients, working remotely.
- Coordinated directly with Vice President and Regional Chef to customize menu options. Presented to VIP suite hosts for approval. VIP contracts include Rolex, Ralph Lauren Polo, Cadillac, United Arab Emirates, American Express, Grey Goose and Dobel.
- During tournament, resolved client complaints regarding food quality, or service issues in a timely manner while ensuring satisfaction is achieved.
- Partnered with Pantry Coordinators and FOH Managers for daily inventory and specialty purchasing requests.
- Monitored game- day orders from suites, made necessary changes for future menus during tournament. Initiated input of all pre orders and game day orders into Online Monitoring System, and POS.
- Monitored employee performance by providing constructive feedback as needed during shift changes for FOH Managers, Pantry Coordinators and Suite Attendants.
- Satisfied 3 weeks of post tournament billing, which included in office and remote work, compiling all 25 session invoices for 30 suites; sending contracts and billing paperwork to each client, making any necessary invoice changes and charge requests.
- Personally brought in 5 million in sales revenue for title sponsorship suites during the 2024 US Open.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Suites Manager
Behind the Scenes - Special Events
01.2022 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Provided highest quality customer service standards by anticipating customer needs.
- Resolved guest problems and complaints to improve overall satisfaction.
- Worked as a team with other FOH Managers to set up and run suites at LIV Golf Tournaments, PGA Tournaments, Rose Bowl Football Tailgate Party.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Ensured compliance with all food safety regulations and sanitation standards of practice.
Manager- US Open
Ridgewells Catering
06.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Supervisor of Operations- Educational Technician
Department of Defense, US Navy
01.2020 - 09.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Managed 20 employees in implementing curriculum and standards required inside childcare classrooms.
- Enforced COVID 19 practices regarding remote learning.
- Supported military families of San Diego with programs, enrichment, and resources needed during the time of the COVID 19 Pandemic.
- Created a monthly lesson calendar incorporating 12 age appropriate lesson plans and supply request when needed and provided on-the-job training and mentoring to new staff when needed.
- Kept an inventory of all indoor and outdoor equipment utilizing the Environmental Supply List provided.
- Publicized upcoming activities ensuring events and opportunities within the program and military community are shared.
- Researched grant opportunities and completed grant applications for additional funding.
- Acting Direct of facility and point of contact during 8 hour work day.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Education
Master's of Education - Educational Leadership
Liberty University
Lynchburg, VA07.2024
Bachelor of Arts - English Education
Stony Brook University
Stony Brook, NY12.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Operations Management
- Customer Service
- Decision-Making
- Effective Communication
- Adaptability and Flexibility
- Attention to Detail
- Professional and Courteous
Timeline
Premium Sales Executive- Major Projects
Levy Restaurants Arthur Ashe Stadium- US Open
07.2024 - Current
Manager- US Open
Ridgewells Catering
06.2023 - Current
Suites Manager
Behind the Scenes - Special Events
01.2022 - Current
Supervisor of Operations- Educational Technician
Department of Defense, US Navy
01.2020 - 09.2022
Master's of Education - Educational Leadership
Liberty University
Bachelor of Arts - English Education
Stony Brook University
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