COURTNEY McKeown
Angola,NY
Summary
Dedicated and reliable individual with a strong record of employer satisfaction and a body of experience in healthcare and customer service industry. Adept at handling stressful and unpleasant interpersonal situations with professional calm and courtesy.
Overview
8
8
years of professional experience
Work History
MEDICAL RECEPTIONIST
TRINITY CARDIOLOGY
01.2021 - Current
- Assisting patients with their check-ins and check-outs when coming into our office and maintaining clear communication with patients
- Maintaining structure and organization for patients, family and physicians while making sure to display empathy and integrity
- Work with a team of receptionists to make sure the day to day operations of the office run smoothly and without any impasses
- Maintain a clean and healthy work environment, keeping the health of our patients and co-workers a top priority
- Well versed in Epic, Microsoft Office, Excel and Cisco Finesse
- Review and maintain Physicians schedules, and make any necessary changes needed.
HABILITATION SPECIALIST
SUBURBAN ADULT SERVICES INC
10.2017 - 12.2020
- Assisting disabled residents with daily activities, including but not limited to transportation to appointments and extracurricular activities, meal preparation, administering medications, personal hygiene, and social and physical development
- Maintaining a clean, safe and therapeutic environment that supports the emotional and physical well-being of long-term residents - Develop and maintain quality of care standards and protocols - Team player with flexible scheduling rotations
TEAM MEMBER
TIM HORTONS
05.2016 - 10.2017
- Maintained cleanliness standards based on federal health and safety guidelines - Assisted customers with sales transactions and preparation of food orders - Provided superior customer service and exuded empathy while resolving customer complaints as they arise - Responsible for upkeep of product and display areas, especially during high-volume traffic
SALES ASSOCIATE
DOLLAR TREE
09.2015 - 04.2016
- Greet customers with welcoming personality and assist with any purchase inquiries - Take inventory of stock and notate report for future purchase orders - Conduct opening and closing procedures of business, including balancing drawers, making deposits, and process coupons
Education
HIGH SCHOOL DIPLOMA -
LAKESHORE SENIOR HIGH SCHOOL
Health Careers
CAREERS, LOGUIDICE VOCATIONAL SCHOOL
Skills
- Professional development in health career path
- Proficient with
- Microsoft Office Suite
- Customer Service
- Organizational skills
- Problem solving
- Reliable
- Front Desk Operations
- Co-Payment Collection
- Appointment Scheduling
- Call Transfers
References
Jessica Rashko- Health Information Specialist, Trinity Medical Cardiology, (716)515-5635
Crystal Dellapenta- Store Manager, Dollar General, (716)997-5812
Amber Roberts- Manager, Tim Hortons, (716)255-0539
Timeline
MEDICAL RECEPTIONIST
TRINITY CARDIOLOGY
01.2021 - Current
HABILITATION SPECIALIST
SUBURBAN ADULT SERVICES INC
10.2017 - 12.2020
TEAM MEMBER
TIM HORTONS
05.2016 - 10.2017
SALES ASSOCIATE
DOLLAR TREE
09.2015 - 04.2016
HIGH SCHOOL DIPLOMA -
LAKESHORE SENIOR HIGH SCHOOL
Health Careers
CAREERS, LOGUIDICE VOCATIONAL SCHOOL
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