Courtney McLain
Human Resource Director
Edgewood,TX
Summary
Results driven, highly skilled professional with 20 years of experience in the medical field, during which 5 years are as a Human Resource Director. Received three promotions in the last three years as an HR professional. Exceptional team building track record with increased employee retention. Developed professional relations with staff and management, that has carried on throughout an amazing career. Compassionate provider of resident care for over ten years. Motivates employee morale, provides leadership, instills team atmosphere. Proactive closer on projects, audits, and State, Federal and Employee compliance.
Authorized to work in the US for any employer
Overview
14
14
years of professional experience
1
1
Certification
Work History
Corporate HR Director
SAK Management Services
Riverwoods, IL
08.2020 - Current
- Provided HR oversite and management for 19 LTC/ALF facilities within US.
- Performed Bi-weekly payroll processing, benefits administration,
- Maintained Government compliance for FMLA, WOTC, PBJ, unemployment, and Worker's Compensation.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Briefed new hires during orientation on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Recruited top talent to maximize profitability. Produced Ads to attract highly skilled candidates.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Adhered to federal and state and employment guidelines for up to 3000 employees.
HR Director
Rockwall Nursing Care Center
Rockwall, TX
03.2020 - 08.2020
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Devised Recruitment and Hiring process. Handled interviews ,Ads, and job offers.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Developed incentive program for hiring of and retaining of employees.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Processed Bi-weekly payroll and reporting.
- Developed employee record keeping process, allowing facility to maintain 100% compliance.
- Responsible for Benefit Administration. Monitored benefits program to maintain compliance with employee insurance program.
- Oversaw workers' compensation program for employees injured on job.
Director of Human Resources
Mineola Heights Healthcare Center
Mineola, TX
04.2017 - 03.2020
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and on-boarding.
- Processed Bi-weekly payroll for over 65 employees, generated Labor and Distribution, Overtime, Scheduling and Timekeeping reports.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Recruiting for staff, included management positions.
- Conducted Admission Process for families and residents.
Wellness Director/CMA
Arbor House Assisted Living Memory Care
Rockwall, Texas
03.2010 - 01.2014
- Helped residents set and achieve health and wellness goals.
- Provided individual health coaching to help residents optimize personal choices.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Conducted group wellness presentations for classes for up to 10 employees per session..
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Medication Administration.
- New Hire Orientation and training.
- Conducted employee In-Service training for up to 65 staff members.
- Responsible for Chart audits. Prepared reports for Administrator.
- Oversaw resident Incident reporting and trending.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained detailed records of test results by entering data and patient information into computer.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Prepared staff schedules.
- Communicated with Physicians, Home Health , Hospice, and Hospitals.
Certified Medication Aide
Country Trails Care Center
Grand Saline, TX
03.2005 - 03.2010
- Executed daily residential vital signs, contacted the supervisor regarding resident health concerns or behavioral changes.
- Interacted kindly with residents and families while displaying positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Coordinated daily medicine schedules and administration to help residents address symptoms and enhance quality of life.
- Performed resident vital signs, height and weight measurements and monitored glucose and resident well being.
- Managed ADL's, feeding, changing, and bathing to ensure comfort of all residents.
- Maintained digital records of patient details, medications, billing and other activities.
- Offered support for residents mental and emotional needs to enhance physical outcomes and overall happiness.
Education
High School Diploma -
Edgewood High School
Edgewood, TX05.1999
Skills
- Compensation and Benefits Administration
- Health and Safety Programs
- Leadership
- Patient care
- Employment Recordkeeping
- Cross-Functional Collaboration
- Recruitment Management
- Human Resources Management Systems
- Wages and Salary
- Time Tracking and Payroll Administration
Accomplishments
- Reduced workload by 25% for facility DON, ADON, and Administrators.
- Advocate for the employees and residents resulting in improved relations within management.
- Patient Care improved by 80% by providing leadership, In-service, Orientation, and mentor training to staff and management.
Certification
- New Overtime Rules
- Attracting, Retaining and Engaging Talent During Challenging Times
- Labor & Employment Updates. National and Texas
- Keeping Current with PBJ: CMS Compliance and 5-Star Staffing Rating Analysis
- Investigating Complaints Entangled with Performance Related Issues
- Drafting Legally Sound Job Descriptions
- Implementing Successful Diversity Recruiting Programs
- Licensed Certified Medication Aide
- Licensed Certified Nursing Aide
- Advanced Payroll, PayCom and ADP
Timeline
Corporate HR Director
SAK Management Services
08.2020 - Current
HR Director
Rockwall Nursing Care Center
03.2020 - 08.2020
Director of Human Resources
Mineola Heights Healthcare Center
04.2017 - 03.2020
Wellness Director/CMA
Arbor House Assisted Living Memory Care
03.2010 - 01.2014
Certified Medication Aide
Country Trails Care Center
03.2005 - 03.2010
High School Diploma -
Edgewood High School
- New Overtime Rules
- Attracting, Retaining and Engaging Talent During Challenging Times
- Labor & Employment Updates. National and Texas
- Keeping Current with PBJ: CMS Compliance and 5-Star Staffing Rating Analysis
- Investigating Complaints Entangled with Performance Related Issues
- Drafting Legally Sound Job Descriptions
- Implementing Successful Diversity Recruiting Programs
- Licensed Certified Medication Aide
- Licensed Certified Nursing Aide
- Advanced Payroll, PayCom and ADP
Similar Profiles
Derek HurstDerek Hurst
HR Generalist at SAK Management LLCHR Generalist at SAK Management LLC
Julie LofinoJulie Lofino
Corporate Human Resource Director at SAK Management, LLCCorporate Human Resource Director at SAK Management, LLC
Garrick RodgersGarrick Rodgers
Superintendent at SAK ConstructionSuperintendent at SAK Construction