Courtney McLaughlin

• Skilled at working independently and collaboratively in team environments.
• Proven ability to learn quickly and adapt to new situations being involved in several system migrations and coordinating processes with vendors. Works well in team settings, providing support and guidance through training programs to over 200 team members.
• Excellent service when assisting internal and external guests.
• Complete annual alcohol awareness training and compliance.

09/2018 - 01/2020 Hotel Assistant Front Office Manager

07/2015 - 09/2018 Loyalty Marketing Supervisor

• Led team of hotel front desk Guest Service Agents, ensuring all company service brand and standards were met and exceeded.
• Oversaw operations involving hotel restaurant and group sales events, assisting with POS system transactions.
• Spearheaded programs to improve internal and external guest expectations and satisfaction.
• Assisted guests with all inquiries, account needs, and provided resolutions for experiences that were unsatisfactory.
• Completed annual alcohol awareness training and ServSafe training and compliance.

07/2011 to 08/2012 Cake Decorator

• Maintained professional, organized, and safe environment following all food and safety regulations.
• Exuded excellent customer service skills going above and beyond to ensure bakery guests were satisfied.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.