COURTNEY MESSER
Operational Leadership
Abilene,TX
Summary
Natural leader successful at strategically boosting company profits and team performance. Skilled in driving engagement and operational improvements through well-coordinated tactical plans and proven relationship-building abilities. Demonstrated knowledge of business management and revenue development.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Board of Directors & Services Coordinator
Wing's Homeless Advocacy Group
Santa Cruz, CA
01.2016 - 06.2018
- Reviewed outcomes and metrics to evaluate performance, effectiveness and impact leading to an increase of 25% more clients served year over year.
- Defined organizational problems to create and implement correction plans.
- Offered expertise on operational efficiencies based on client outcomes and internal customer experience leading to training programs that improved retention by 30%
- Worked on recruitment and retention of internal customers through team building activities that helped build morale, create focus, and improve retention.
National Leadership Trainer
Jamba Juice Company
California Bay Area, Chicago, New York, Et.al, California
01.2004 - 01.2011
- Designed training materials (written and instructional videos) for front line employees according to strict food handling guidelines and company protocols. Simplified training materials to provide thorough yet efficient on-boarding and training experiences for new employees which led to increasing company retention and productivity rates. Beat industry turnover rate by 5% (29% v. 34%)
- Assisted company in setting training budgets reducing overall annual training costs by $250K.
- Liaised between executives and entry-level workers, facilitating smooth communication regarding best practices and productivity goals. Ensured front-line experience was represented and improvements were made. Provided communication to front-line employees to boost morale and confidence.
- Trained and mentored at all levels from front-line employees to top level executives.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Assisted with new business real estate site selection and provided direction to teams opening new markets in Chicago, New York, Denver, San Francisco, and Las Vegas.
District and Regional Manager of Operations
Jamba Juice
San Francisco Bay Area And Throughout Nor Cal, California
09.1999 - 01.2011
- Traveled throughout Northern California to 8-15 locations per week (avg) to oversee all aspects of operations including customer service, inventory management, labor management, sales and profitability.
- Developed processes to save on costs and prevent losses. Leading to top performance in all cost control categories.
- Instilled a strong focus on brand culture leading to numerous nominations including team player, top sales, gm of the year, dm of the year, and winning the Founder's Award for leading our company's vision and values.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Served in a training role in organizational transformation and implementation and participated in 2 successful large-scale corporate restructurings.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Regional Program Manager
Youth For Understanding
Palo Alto, California
08.1997 - 08.1999
- Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers leading to positions being filled at an improved rate of 30% over prior year.
- Screened volunteers applying for service, interviewing, reviewing application documents and running background checks on prospective volunteers.
- Delivered smooth training execution by coordinating site selection, marketing, event management and follow-up.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
Education
Bachelor of Arts - International Relations And American History
Trinity Washington University
Washington, DC 08.1992 - 12.1995
No Degree - Third World Medicine
Duke University
Durham, NC 02.1996 - 04.1996
Skills
Leadership with a servant mindset
Strong organizational skills combined with a flexible attitude
Results driven while maintaining humility
Inspirational leadership that embraces the organization's culture
Belief in a healthy and balanced life
White House Executive Office
First Lady's Office of Correspondence, Washington D.C.
Marie Rotterman Scholar
International Relations & American History, Washington D.C.
InterFuture Scholar
Research Conducted on Women's Health Care with a focus on female caregivers and their patients, Washington D.C., Czech Republic, & Zimbabwe
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
Board of Directors & Services Coordinator
Wing's Homeless Advocacy Group
01.2016 - 06.2018
National Leadership Trainer
Jamba Juice Company
01.2004 - 01.2011
District and Regional Manager of Operations
Jamba Juice
09.1999 - 01.2011
Regional Program Manager
Youth For Understanding
08.1997 - 08.1999
No Degree - Third World Medicine
Duke University
02.1996 - 04.1996
Bachelor of Arts - International Relations And American History
Trinity Washington University
08.1992 - 12.1995