Courtney Michelle
Oakland,TN
Summary
Dynamic and results-oriented professional with a proven track record at Amazon Warehouse Associates LP, showcasing exceptional teamwork, collaboration, and customer service skills. Excelled in fast-paced environments by leveraging strong problem-solving abilities and computer skills, significantly enhancing operational efficiency. Demonstrated a commitment to excellence, with a focus on achieving tangible outcomes and fostering positive customer experiences.
Overview
6
6
years of professional experience
Work History
Amazon
Warehouse Associates LP
Byhalia, MS
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Sonic Carhop
Carhop Sonic Drive
Somerville, TN
06.2022 - 08.2023
- Delivered food orders efficiently and accurately to enhance customer dining experience.
- Ensured timely delivery of meals for maintaining customer satisfaction.
- Greeted customers with friendly demeanor to create welcoming environment.
- Assisted kitchen staff by relaying orders promptly to ensure swift service.
- Managed customer inquiries to provide helpful information and resolve issues.
- Collaborated with team to ensure smooth operation during peak hours.
- Maintained cleanliness of service area, contributing to overall restaurant hygiene.
- Provided menu recommendations to customers to enhance their dining experience.
- Handled cash transactions accurately to support efficient checkout process.
- Coordinated with kitchen staff for accurate order preparation and delivery.
- Enhanced customer experience by promptly addressing special requests and needs.
- Supported team efforts by multitasking during high-volume service periods.
- Ensured customer satisfaction by delivering correct orders and addressing concerns.
- Assisted in training new staff members to uphold service standards.
- Streamlined food delivery process to minimize wait times for customers.
Cashier
Once Upon A Child Franchise
Collierville, TN
05.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
YMCA Volunteer
Before & After School Care, Independence School District
Collierville, TN
08.2019 - 05.2020
- Mentored and supported youth participants in after-school programs, fostering personal growth and academic achievement.
- Strengthened relationships with local organizations through effective partnership development and collaboration efforts.
- Promoted a healthy lifestyle by instructing fitness classes for various age groups.
- Fostered a welcoming environment for all visitors through friendly greetings, informative tours, and prompt assistance with inquiries.
- Facilitated positive communication among staff members, volunteers, and program participants through regular meetings and updates.
- Participated in regular training sessions to hone skills and stay current on best practices within the YMCA organization.
- Served as an ambassador for the YMCA brand at community outreach events, spreading awareness about available services while recruiting new volunteers or members.
- Managed inventory and supplies for programs, ensuring adequate resources were available for successful implementation.
Education
Aesthetician - Esthetics
Empire Beauty School
Memphis, TNFayette Ware Comprehensive High School
Somerville, TN05.2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Decision-making
- Problem resolution
Timeline
Amazon
Warehouse Associates LP
02.2023 - Current
Sonic Carhop
Carhop Sonic Drive
06.2022 - 08.2023
Cashier
Once Upon A Child Franchise
05.2021 - 08.2021
YMCA Volunteer
Before & After School Care, Independence School District
08.2019 - 05.2020
Aesthetician - Esthetics
Empire Beauty School
Fayette Ware Comprehensive High School