Courtney Michels
Hideaway,Tx
Summary
Driven Director with 10+ years of comprehensive experience overseeing daily operations of various AR types within various hospital systems. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director ARS, Revenue Cycle Mgmt.
Savista Services LLC
07.2020 - Current
- Responsible for all aspects related to AR, overall project success, and client satisfaction for various AR projects, including ASC (Ambulatory Surgical Center), Hospital, and Physician based services
- Oversee the payor follow-up and appeal for both government and non-governmental payors
- Managed and coordinated both domestic and global teams for various client engagements
- Member of the EPIC COE committee, as well as oversaw system wide Micro Training for current and ongoing ARS colleague education
- Maintained best practice productivity and quality standards based on overall organization standards
- Maintained excellent client relationships.
- EPIC Certified Trainer in HB and PB Resolute.
- Oversaw and conducted the trainings of 100+ colleagues with an EPIC Migration.
- Conducted training sessions for new Epic users, providing individual and group instruction as needed.
- Maintained accurate records of all training activities including attendance logs and post-training assessments.
- Provided technical assistance during implementation of Epic software applications in healthcare organizations.
- Collaborated with other departments to ensure successful transition from legacy systems to Epic software solutions.
- Advised on best practices for using Epic systems for optimal efficiency and accuracy.
Senior Manager ARS, Revenue Cycle Mgmt.
Savista Services LLC
03.2020 - 07.2020
- Generated reports detailing key metrics such as days in accounts receivable, denial rate.
- Managed collection efforts by providing guidance on follow-up procedures for unpaid claims.
- Conducted performance reviews to ensure team members were meeting expectations.
- Identified opportunities for staff development and training needs.
- Established effective communication channels between teams, departments and management.
- Promoted to Director
Manager ARS, Revenue Cycle Mgmt.
Savista Services LLC
11.2019 - 03.2020
- Oversaw daily operations for insurance follow-up and denial appeals for various clients and hospital systems.
- Monitored the performance of staff to identify areas for improvement and provide feedback on a regular basis.
- Organized team-building activities, such as offsite retreats, to foster collaboration and camaraderie among employees.
- Assisted in developing compensation plans that align with organizational goals and objectives.
- Reviewed resumes, conducted phone screenings, interviewed candidates, checked references, and made hiring decisions based on qualifications.
- Promoted to Senior Director.
Manager Revenue Management, Insurance Center
Centura Health
01.2015 - 05.2018
- Responsible for various lines of accounts receivables for 17 hospitals within Colorado and Kansas, 7 Emergent Urgent Care Centers, and 19 Therapy clinics, with an expectation to meet and maintain an average of 49 days in AR, and cash intake of $8 million per day
- Responsible for accounts receivable for facility UB Auto, Home Health, Emergent Urgent care, Other Commercial/Contracted, and 1500 claims forms for PT/OT/Speech claims, out of the Meditech and EPIC systems
- Responsible for accounts receivable for Kansas facility Commercial, Contracted, Medicaid, and MGD Medicaid claims out of the Meditech and EPIC systems
- Responsible for Commercial, Contracted, and Kansas Medicaid facility appeals out for the Meditech and Epic Systems
- Successfully lead and manage the daily operations of 3 direct report FTEs, and 40 indirect report FTEs
- Develop strong team dynamic; working closely with associates to facilitate the needs of the team; provide guidance, support, and feedback to develop associate skills and assist in growth opportunities
- Successfully partnered with Director of Operations and leader partners within the department to implement and maintain partnerships with various clients and vendors, to include nThrive, Avectus/Bolder Healthcare Solutions, and Triage Consulting Group
- Elected member for department focus groups, such as, EPIC ARCR lead for HB Insurance Follow-up, CSSC revenue cycle call, lead EPIC Denial Table and Reporting optimization group, Chair for monthly manager meetings to promote department partnership and process improvement, and lead Revenue Management New Leader Orientation
- Consistently works well with various teams within the organization to provide support and assistance in a timely and efficient manner.
Supervisor Revenue Management, Insurance Center
Centura Health
10.2012 - 01.2015
- Responsible for accounts receivable for facility Auto, Other Commercial, PT/OT/Speech claims, and 1500claims out of the Meditech System
- Successfully lead and supervisor the daily operations of 11 FTEs
- Develop strong team dynamic; working closely with associates to facilitate the needs of the team; provide guidance, support, and feedback to develop associate skills and assist in growth opportunities
- Successfully partnered with department manager to implement and maintain partnership with Avectus Healthcare Solutions for auto related accounts; currently responsible for monthly reconciliation of account inventory; as well as, continued support to Avectus users and process flow
- Supervision of transplant related accounts, and medical lien companies
- Elected member for department focus groups, such as, SharePoint implementation and Associate Excellence Committee
- Consistently works well with various teams within the organization to provide support and assistance in a timely and efficient manner.
Patient Account Rep II, Insurance Center, CBO
Centura Health
04.2011 - 10.2012
Health Benefit Advisor, Porter Hospital
Centura Health
01.2010 - 04.2011
Health Benefit Advisor, Littleton Hospital
Centura Health
06.2009 - 01.2010
Health Benefit Advisor, Littleton Hospital
Centura Health
08.2007 - 07.2008
Patient Access Rep, Littleton Hospital
Centura Health
01.2006 - 08.2007
Education
High School Diploma -
Highlands Ranch High School
Highlands Ranch, CO05-2001
Skills
- EPIC certified Senior Revenue Cycle Director with over 15 years of extensive leadership experience in all aspects of revenue cycle management including academic medical centers, hospital (health system) revenue cycle, and professional fee revenue cycle
- Proven ability to convert, implement, optimize, and achieve revenue cycle best practices on EPIC platform
- Credentialed Certified EPIC Trainer in HB and PB Resolute
- Extensive experience at revenue cycle transformations, turnarounds, and establishing employee engagement above 90th percentile Achieved and sustained strong patient experience satisfaction scores, always fostering the ideal patient experience
- Proven leader in focusing on action plans that maximize top line performance, optimize operational efficiency, and drive significant improvements in service delivery capabilities
- Highly skilled collaborator with a talent for engaging the efforts of stakeholders across diverse functional areas to drive attainment of robust business goals and objectives
- Proven ability to build strong teams, recruit, develop, and retain talent
- Ability to establish strong collaborative relationships across an organization, ie, be an influencer
- Experienced in making executive presentations and establishing strong C-Suite relations
- Proven ability to achieve and sustain industry best practice key performance indicators
- Strong employee engagement scores
- Experience with outsourcing/offshore best practices
- Passion for paying it forward by training and developing the next generation of leaders
References
- Wayne LaCrue, Centura Health, Director of Operations, Revenue Management
- David Haray, Savista, General Manager – Northwestern
- Cora Lee Leonardo, Savista, Director of AR
Certification
- Certified Credentialed EPIC Trainer - HB and PB Resolute
Timeline
Director ARS, Revenue Cycle Mgmt.
Savista Services LLC
07.2020 - Current
Senior Manager ARS, Revenue Cycle Mgmt.
Savista Services LLC
03.2020 - 07.2020
Manager ARS, Revenue Cycle Mgmt.
Savista Services LLC
11.2019 - 03.2020
Manager Revenue Management, Insurance Center
Centura Health
01.2015 - 05.2018
Supervisor Revenue Management, Insurance Center
Centura Health
10.2012 - 01.2015
Patient Account Rep II, Insurance Center, CBO
Centura Health
04.2011 - 10.2012
Health Benefit Advisor, Porter Hospital
Centura Health
01.2010 - 04.2011
Health Benefit Advisor, Littleton Hospital
Centura Health
06.2009 - 01.2010
Health Benefit Advisor, Littleton Hospital
Centura Health
08.2007 - 07.2008
Patient Access Rep, Littleton Hospital
Centura Health
01.2006 - 08.2007
High School Diploma -
Highlands Ranch High School
Similar Profiles
ELVIN GUZMANELVIN GUZMAN
Financial Assistance Counselor at Savista LLCFinancial Assistance Counselor at Savista LLC
Kimberly Barrett MatthewsKimberly Barrett Matthews
Sr. Supervisor at SavistaSr. Supervisor at Savista
Richard JenkinsRichard Jenkins
Supervisor Third-Party Liability at Savista RCMSupervisor Third-Party Liability at Savista RCM
Gina NoahGina Noah
REALTOR at NAREALTOR at NA
Andrew RaglandAndrew Ragland
District Sales Manager at Hayward HoldingsDistrict Sales Manager at Hayward Holdings