COURTNEY MIDDLETON
Philadelphia,PA
Summary
Customer-focused professional with over 10 years of experience in customer service, administrative support, and client relations. Skilled in managing customer inquiries, coordinating office operations, and delivering seamless day-to-day support. Proven ability to thrive in fast-paced environments while balancing multiple priorities with strong communication, organizational, and problem-solving skills. Passionate about delivering exceptional service and driving operational efficiency to support business goals.
Overview
13
13
years of professional experience
Work History
Community Manager
Regus
Philadelphia, PA
11.2024 - Current
- Oversee daily operations of the workspace, ensuring a clean, organized, and welcoming environment
- Assist clients with move-ins, setting up workspaces, and addressing service needs
- Manage billing, invoices, and customer account records
- Provide exceptional customer service by addressing inquiries, resolving concerns, and facilitating meetings
Community Associate
Regus
Philadelphia, PA
01.2023 - Current
- Welcomed and assisted customers with directions, technical support, and general inquiries
- Handled incoming calls and managed scheduling for workspace reservations
- Maintained cleanliness and organization of shared spaces and meeting rooms
Lead Caregiver
Right At Home
Philadelphia, PA
09.2021 - 01.2023
- Supervised and trained a team of caregivers, ensuring quality care and adherence to care plans
- Assisted clients with daily living activities, including mobility support and medication management
- Communicated with families and healthcare providers to ensure comprehensive care
Direct Support Professional (DSP)
KenCrest Services
Philadelphia, PA
06.2019 - 02.2021
- Delivered compassionate, person-centered care to individuals with disabilities, fostering a supportive and respectful environment.
- Assisted clients with daily living activities, including personal hygiene, meal preparation, medication administration, and mobility support.
- Implemented individualized behavior support plans, promoting client independence and well-being.
- Accurately documented client progress, behaviors, and care activities to ensure continuity of care and compliance with support plans.
Caregiver
Senior Helpers
Philadelphia, PA
06.2018 - 10.2020
- Assisted seniors with daily living activities, including grooming, meal prep, and light housekeeping
- Provided companionship and emotional support to clients
- Managed medication reminders and transportation for appointments
Home Health Aide
Always Best Care Senior Services
Philadelphia, PA
09.2015 - 10.2018
- Assisted clients with bathing, dressing, and personal care
- Performed housekeeping duties and prepared meals according to dietary needs
- Provided mobility assistance and companionship
Cashier
Home Depot
Conshohocken, PA
07.2012 - 06.2013
- Handled customer purchases, provided product information, and maintained checkout areas
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed other duties as assigned by management.
Education
High School Diploma -
Germantown High School
Philadelphia, PA06-2012
Skills
- Customer Service & Client Relations
- Administrative Support & Office Management
- Problem-Solving & Conflict Resolution
- Billing & Payment Processing
- Scheduling & Calendar Management
- Team Leadership & Staff Supervision
- Mail Handling & Reception Services
- Microsoft Office Suite & Data Entry
- Time Management & Organizational Skills
References
References available upon request.
Timeline
Community Manager
Regus
11.2024 - Current
Community Associate
Regus
01.2023 - Current
Lead Caregiver
Right At Home
09.2021 - 01.2023
Direct Support Professional (DSP)
KenCrest Services
06.2019 - 02.2021
Caregiver
Senior Helpers
06.2018 - 10.2020
Home Health Aide
Always Best Care Senior Services
09.2015 - 10.2018
Cashier
Home Depot
07.2012 - 06.2013
High School Diploma -
Germantown High School
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