Courtney Miller
RN
Ankeny,IA
Summary
Patient-oriented Nurse with 10+ years of diverse experience in direct patient care, staff supervision and department operations. Exceptional collaborative and organizational skills working with mulitdisciplinary teams throughout the healthcare system. Self motivated and passionate nurse, with strong communication skills.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Registered Nurse
Clive Behavioral Helath Hospital
Clive , IA
07.2023 - Current
- Provide direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Assist in calming patients using recognized best practice techniques with help from mental health technicians
- Oversee care of suicidal patients and act quickly to reduce risk of harm to themselves or others.
- Respond to volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Facilitate group therapy sessions to provide additional support and guidance.
- Partner with social workers, counselors and doctors to develop plans of care.
Registered Nurse
SCL Health Endocrinology
Denver, CO
10.2022 - Current
- Spearheaded development of RN position in ambulatory specialty clinics, serving 4 clinics, 7 providers, participated in protocol development specific to our clinics.
- Implemented nurse visits, including education and training on giving injections, application of medical devices, blood sugar evaluations, and med management.
- Administer medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Assist in sterile procedures, triage patient calls, approve medication refills.
- Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
- Reached out to insurance carriers to obtain prior authorization for DME orders.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
Registered Nurse
Optimal Home Health Care
Denver, CO
08.2022 - 09.2022
- Managed care from admission to discharge.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
LEAD MEDICAL RECEPTIONIST
SCL HEALTH ENDOCRINOLOGY
01.2013 - 01.2022
- Supervised front office staff in 4 high volume clinics, mentored and trained new staff, implemented workflows to optimize patient experience, maintained a patient centered environment
- Provided continuity of care with long term follow up, effectively communicated with patient's healthcare team on a continuum, coordinated close follow up for high risk patients
- Managed all incoming referrals, coordinated care to optimize outcomes for the insured and uninsured patients
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Education
Associate Degree in Nursing - Nursing
Front Range Community College
Westminster, CO 1 2020 - 1 2022
Associate of Applied Science - Psychology
DMACC
Ankeny, IA 1 2009 - 1 2013
Skills
Exceptional Interpersonal Skills
Time Management
Patient counseling
EMR / EHR
Interdisciplinary collaboration
Certification
RN- Expires 09/2024
Timeline
Registered Nurse
Clive Behavioral Helath Hospital
07.2023 - Current
Registered Nurse
SCL Health Endocrinology
10.2022 - Current
Registered Nurse
Optimal Home Health Care
08.2022 - 09.2022
LEAD MEDICAL RECEPTIONIST
SCL HEALTH ENDOCRINOLOGY
01.2013 - 01.2022
Associate Degree in Nursing - Nursing
Front Range Community College
1 2020 - 1 2022
Associate of Applied Science - Psychology
DMACC
1 2009 - 1 2013