Courtney Mills
Fredericksburg,VA
Summary
An enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Furthermore, maintaining focus and a positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Waitress
Murrells Inlet Pancake House
09.2018 - 03.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Child Care Assistant & Lifeguard
Lifetime Fitness Center
01.2017 - 07.2018
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Ensured physical safety of children by closely supervising during indoor and outdoor playtime.
- Contributed to improved overall classroom management by consistently enforcing rules and expectations calmly and fairly.
Lifeguard
OakMarr ReCenter
11.2015 - 09.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
Education
Bachelor of Science - Nursing
Germanna Community College
05.2025
Skills
- Behavior Management
- Team Player
- Strong Communicator
- Effective Problem-Solver
- Safety Training
- CPR and AED training
- Attention to detail
- Customer Service
Timeline
Waitress
Murrells Inlet Pancake House
09.2018 - 03.2020
Child Care Assistant & Lifeguard
Lifetime Fitness Center
01.2017 - 07.2018
Lifeguard
OakMarr ReCenter
11.2015 - 09.2016
Bachelor of Science - Nursing
Germanna Community College
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