Courtney Minnema
Comstock Park,MI
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Urologic- Consultants, P.C.
08.2018 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Assisted physicians with various procedures, including Prostate biopsies, Botox, InterStim, Tibial Nerve Stimulation, and Cystoscopies, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Manager
Clicker's Pizza
05.2013 - 08.2015
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Maintained high-quality standards with regular employee training and performance evaluations.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.
- Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Team Lead, Packaging
ATEK Medical
04.2009 - 05.2013
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Directed and supervised a team of 8 + people in packing and assembling medical supplies and closing job folders including quality control.
- Collected, arranged, and input information into database system.
Education
Associate of Applied Science - Medical Assisting
Baker College
Muskegon, MI04.2013
Skills
- Electronic Health Records Management
- Diagnostic Testing Assistance
- Patient Scheduling
- Patient Care Coordination
- Laboratory Specimen Collection
- Patient Education
- Compliance in HIPAA Regulations
- Medical Equipment Operation
- Sterilization Techniques
- InterStim Programming
- Urodynamics Testing
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
Urologic- Consultants, P.C.
08.2018 - Current
Manager
Clicker's Pizza
05.2013 - 08.2015
Team Lead, Packaging
ATEK Medical
04.2009 - 05.2013
Associate of Applied Science - Medical Assisting
Baker College
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