Courtney Mitchell
Brooklyn,NY
Summary
Dynamic Licensed Real Estate Agent with extensive experience in navigating fair housing laws and rental processes. Proficient in processing rental applications, efficiently obtaining necessary documentation, and preparing lease files for seamless move-ins. Recognized for employing effective sales techniques to showcase properties, driving higher occupancy rates, and enhancing client satisfaction. Aiming to leverage expertise in a challenging role within the real estate sector to facilitate positive tenant experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Renewal/ Collections Coordinator
Rockrose Development LLC
New York, NY
11.2022 - 07.2024
- Streamlined leasing and renewal operations by creating and maintaining detailed records of new leases, renewals, billing cycles, and collections.
- Managed the process of qualifying tenants to acquire new leases or renew existing agreements.
- Conducted background checks to ensure compliance with leasing criteria.
- Proactively followed up on outstanding lease documents to maintain compliance.
- Acted as initial point of contact in renewal discussions.
- Facilitated discussions with leadership teams to strategize on cost-effective renewal incentives.
- Processed data in Yardi, Rent Café and On-Site systems including billing charges, occupancy adjustments, and lease agreement updates.
- Addressed resident concerns related to leasing terms, account statements, and property issues through email.
- Fostered effective communication between teams to uphold regulatory requirements.
- Handled Yardi processing of resident vacates with precision.
Housing Retention Coordinator
Jericho Project
NY, NY
12.2019 - 11.2022
- Directed team efforts to identify housing within the NYC metropolitan region.
- Performed routine maintenance of tenant data to streamline information management.
- Managed end-of-lease processes ensuring compliance with state laws and company guidelines.
- Acted as primary liaison for landlords, addressing concerns and facilitating issue resolution.
- Facilitated resolution of tenant-related maintenance issues by collaborating with property owners and staff.
- Facilitated client referrals and applications for housing vouchers such as FUP, City FHEPS, HPD, NYCHA and 2010e.
- Coordinated viewings and performed inspections, ensuring adherence to Housing Quality Standards.
- Negotiated with landlords and brokers to resolve housing challenges.
Licensed Real Estate Agent
Excellence Realty
Bronx, NY
07.2021 - 06.2022
- Provided excellent customer service throughout all stages of a transaction including pre-listing consultation through post-closing follow-up.
- Cold called clients to obtain exclusives.
- Gathered, distributed and maintained materials for marketing plans.
- Explained financial requirements and analytical data to potential buyers and sellers.
- Researched comparable sales data within an area using multiple sources such as MLS listings and public records.
- Prepared newly purchased homes for clients prior to arrival.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Managed real estate transactions from initiation to closing.
Real Estate Office Assistant
Buchbinder & Warren (Boutique Firm)
New York, NY
08.2017 - 04.2019
- Routed incoming correspondence to designated property managers and their assistants.
- Managed accountability processes for confidential documents related to personal data of over 1000 tenants.
- Processed rent payments efficiently and accurately.
- Notarized various legal documents including leases and refinancing forms.
- Directed maintenance of billing documentation, financial summaries, and regular reconciliation processes.
- Processed invoices with precision for vendor-related services.
- Monitored compliance with payment deadlines for city violations.
- Ensured timely resolution of disputes across vendor, shareholder, and building superintendent communications.
Employment Specialist
Black Veterans for Social Justice
Brooklyn, NY
12.2013 - 07.2014
- Enhanced employability of veterans by offering personalized workforce development strategies.
- Facilitated development of essential soft skills for OEF/OIF Veterans.
- Aligned employment opportunities with veterans' military and career experiences.
- Examined various training opportunities, endorsing reputable courses for veteran development.
- Led one-on-one coaching sessions to align veteran job seekers with employers.
- Developed testing methods focusing on essential administrative and life competencies of post-service veterans.
- Marketed veteran job seekers to employers through active engagement at various professional gatherings.
- Directed clients towards agencies and groups providing ancillary assistance.
- Met with the clients as required, to evaluate progress and assist them in developing and meeting their individual goals
Logistics Specialist
US Army
Fort Campbell North, KY
08.2008 - 01.2011
- Scheduled material deliveries, equipment repair and shipment transportation.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Processed sales orders and completed bookkeeping, purchasing, tracking and credit application tasks.
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
- Utilized software programs to track shipments from origin to destination.
- Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
Education
Bachelor of Science - Business Administration and Management
Touro College
New York, NY01.2020
Certified Logistics Associate / Technician - Logistics And Supply Chain Management
Fort Lee
Fort Lee, VA01-2009
Certified Signing Agent - Notary Public
National Notary Association
Skills
- NYS licensed real estate agent
- Rent Market Evaluation
- Proficient in MS Office Suite
- Legal compliance awareness (Affordable, Rent Stabilized, Good Cause Eviction)
- Rental management
- Appraisal procedures
- Leasing and sales
- Lease negotiation
- Notary public
- Property management
- Application processing
- Lease renewals
Softwaresystems
- On-site
- BuildingLink
- Outlook
- Yardi-Voyager
- OneDrive
- Microsoft Office
- Word
- Excel
- PowerPoint
Certification
- NYS Commissioned Notary Public No. 01M16429799 Exp. 2/28/2026
References
References available upon request.
Timeline
Renewal/ Collections Coordinator
Rockrose Development LLC
11.2022 - 07.2024
Licensed Real Estate Agent
Excellence Realty
07.2021 - 06.2022
Housing Retention Coordinator
Jericho Project
12.2019 - 11.2022
Real Estate Office Assistant
Buchbinder & Warren (Boutique Firm)
08.2017 - 04.2019
Employment Specialist
Black Veterans for Social Justice
12.2013 - 07.2014
Logistics Specialist
US Army
08.2008 - 01.2011
Bachelor of Science - Business Administration and Management
Touro College
Certified Logistics Associate / Technician - Logistics And Supply Chain Management
Fort Lee
Certified Signing Agent - Notary Public
National Notary Association
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