Courtney Mitchell
Greenville,MS
Summary
Professional receptionist with comprehensive experience in managing front desk operations. Skilled in handling multi-line phone systems, scheduling, and maintaining welcoming environment for clients and staff. Strong emphasis on team collaboration and adaptability to changing needs. Reliable in delivering consistent, high-quality service and fostering positive atmosphere.
Overview
13
13
years of professional experience
Work History
Manager/Receptionist
Allen and Griffin Animal Hospital
Greenville, MS
01.2025 - Current
- Managed front desk operations, ensuring efficient patient flow and customer satisfaction.
- Coordinated scheduling for veterinary appointments, optimizing daily calendar for maximum efficiency.
- Trained and mentored new reception staff, fostering a collaborative team environment.
- Exceeded company goals for revenue growth through outstanding customer service efforts that led to increased bookings and referrals from satisfied clientele.
- Implemented electronic medical record systems, enhancing data accuracy and accessibility.
- Collected all payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Contributed to office supply management by monitoring inventory levels and submitting orders as needed to avoid shortages or delays in work processes.
- Ran all office errands including post office, sending all samples to correct laboratories. making deposits, and gathering office supplies
- Assisted kennel staff in cleaning kennels, letting dogs out, and cleaning all rooms in between appointments
- Assisted vet techs in holding dogs and cats for shots, nail trims, x-rays, or IV lines
Activity Assistant Coordinator
Ridgeland Place Assisted Living
Ridgeland, MS
01.2023 - 11.2023
- Developed and implemented engaging recreational programs for residents to enhance social interaction.
- Coordinated daily activities, ensuring alignment with residents' interests and capabilities.
- Trained and supported staff in facilitating group activities, promoting teamwork and collaboration.
- Assessed resident needs to tailor activities that fostered physical and cognitive engagement.
- Organized special events, including holiday celebrations, enhancing community spirit among residents.
- Monitored activity outcomes, providing feedback to improve program effectiveness and resident satisfaction.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Drove the community bus to and from activities, outings, and doctor appointments
Staffing Coordinator
Prime Care Nursing
Greenville, Mississippi
05.2018 - 11.2018
- Talked to medical facilities and nurses daily on the phone
- Made sure open shifts at facilities and private duties were filled
- Entered all information on facilities and nurses into the system
- Multi-tasking such as; answering multiple phone lines, faxing reports, filing documents, as well as making sure the nurses and DON was happy with who they were getting
- Faxed all credentials to facility
- Operated API health care program
Auto Finance Manager
Greenville Imports
Greenville, Mississippi
09.2017 - 12.2017
- Greet customers
- Collect all payments
- Organize all files
- Get customer approved for financing a vehicle and collect all paperwork
- Manually type the Title App and Title Remittance and sent to State
- Speak with finance company on daily basis
- Take all vehicles in the inventory to shops and mechanics to get them looked over
- Calculate numbers for down payments and monthly payments for customers
Service Writer
Oakes Toyota
Greenville, MS
05.2017 - 09.2017
- Greet Customers
- Write up customers as to whether they need to go to the oil bay or the main shop and take vehicles to the back
- Let customers know if mechanics find anything else wrong with the vehicle and boost up sales by getting them to buy whatever is needed
- Call customers on surveys
- Close tickets and collect payments
- Count cash register down at the end of shift and make deposits
Human Resources Coordinator/Staffing Coordinator
Prime Care Nursing
Greenville, Mississippi
01.2016 - 01.2017
- talked to medical facilities and nurses daily on the phone
- Made sure open shifts at facilities and private duties were filled
- Entered all information on facilities and nurses into the system
- Multi-tasking such as; answering multiple phone lines, faxing reports, filing documents, as well as making sure the nurses and DON was happy with who they were getting
- Operated API health care program
- Collect all up-to-date credentials on nurses and aides, upload to API Healthcare
- Register new aides and nurses through the I-9 website
- Send weekly letters on nurses and aides whose paperwork was about to expire
- Get packets to new hires and walk them through the paperwork process as well getting the packet back and uploaded
Assistant Manager
Sonic Drive In
Greenville, Mississippi
09.2015 - 01.2016
- Oversee all carhops and cooks
- test all temps on all food to make sure it was at the temp it was supposed to be and nothing was over cooked and thrown out within 30 mins of cooking it
- Assist in making drinks, bagging food, cooking food, and car hopping
- If customer had a complaint, do whatever it took to fix it
- Count down carhops at the end of the shift and distribute their night work
- Schedule interviews and complete those interviews for new hires
- Deposit money at the end of each shift
Auto Finance Manager
Greenville Imports
Greenville, Mississippi
01.2015 - 08.2015
- Greet customers
- Collect all payments
- Organize all files
- Get customer approved for financing a vehicle and collect all paperwork
- Manually type the Title App and Title Remittance and sent to State
- Speak with finance company on daily basis
Car Hop
Sonic Drive In
Greenville, Mississippi
10.2014 - 01.2015
- Delivered food out to the customers
- Made sure I gave correct change
- Bagged all food that was prepared, made drinks, and took orders
- Prepped food at the beginning of each shift and cleaned after each shift
- Answer the switchboards
Staffing Coordinator
Prime Care Nursing
Greenville, Mississippi
01.2013 - 07.2014
- Talked to medical facilities and nurses daily on the phone
- Made sure open shifts at facilities and private duties were filled
- Entered all information on facilities and nurses into the system
- Multi-tasking such as; answering multiple phone lines, faxing reports, filing documents, as well as making sure the nurses and DON was happy with who they were getting
- Operated API health care program
Education
High School Diploma -
Riverside High School
Avon, MS2011
Skills
- Training
- Responsible
- Multi-tasked Oriented
- Client Focused
- Quick Learner
- Time Management Skills
- Customer service expertise
- Multi-line phone operation
- Scheduling appointments
- Reception management
- Facilities management
- Fee collection
- Supply oversight
Timeline
Manager/Receptionist
Allen and Griffin Animal Hospital
01.2025 - Current
Activity Assistant Coordinator
Ridgeland Place Assisted Living
01.2023 - 11.2023
Staffing Coordinator
Prime Care Nursing
05.2018 - 11.2018
Auto Finance Manager
Greenville Imports
09.2017 - 12.2017
Service Writer
Oakes Toyota
05.2017 - 09.2017
Human Resources Coordinator/Staffing Coordinator
Prime Care Nursing
01.2016 - 01.2017
Assistant Manager
Sonic Drive In
09.2015 - 01.2016
Auto Finance Manager
Greenville Imports
01.2015 - 08.2015
Car Hop
Sonic Drive In
10.2014 - 01.2015
Staffing Coordinator
Prime Care Nursing
01.2013 - 07.2014
High School Diploma -
Riverside High School