Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Mobley

Tallahassee,FL

Summary

Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated ability to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.

Overview

5
5
years of professional experience

Work History

Administrative Coordinator

Tallahassee Memorial Hospital
01.2023 - 04.2024
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.

Chiropractic

Verity Health Center
04.2021 - 12.2021
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Scheduled patient appointments for busy chiropractic practice
  • Oriented and trained new staff on proper procedures and policies.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.

Patient Services Coordinator

Myeyedr
10.2019 - 03.2020
  • Took copayments and compiled daily financial records.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Used acuity to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Compiled and reviewed medical charts.
  • Assisted patients in filling out check-in and payment paperwork.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Verified patient's insurance eligibility and benefits coverage through secret server and Acuity.
  • Answered multiple telephone calls to handle rescheduled, missed and reassigned visit requests.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Sent medical and surgical questionnaire forms to patients to obtain missing information.
  • Contacted insurance company to verify patient coverage before visit.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.

Education

Associate of Science - Biology

Thomas University
Thomasville, GA

High School Diploma -

Bartow Senior High School
Bartow, FL
05.2017

Skills

  • Insurance verifying
  • Appointment Scheduling
  • Chart pulling
  • Payment collection
  • Interpreting physician orders
  • Healthcare billing
  • Reimbursement processing
  • Cash Flow analysis
  • Closing processes
  • Multitasking strength
  • Microsoft Word

Timeline

Administrative Coordinator

Tallahassee Memorial Hospital
01.2023 - 04.2024

Chiropractic

Verity Health Center
04.2021 - 12.2021

Patient Services Coordinator

Myeyedr
10.2019 - 03.2020

Associate of Science - Biology

Thomas University

High School Diploma -

Bartow Senior High School

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Courtney Mobley