Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Courtney Moffitt

Lexington,KY

Summary

Dynamic professional with a proven track record in customer service and compliance monitoring, exemplified during my tenure at Liberty Mutual. Skilled in problem-solving and time management, I enhanced client education and achieved 90% compliance in health programs. Expert in fostering team collaboration and implementing efficient processes, I consistently deliver exceptional results.

Professional with strong background in customer service, equipped to deliver outstanding support and solutions. Adept at navigating complex inquiries, ensuring client satisfaction, and maintaining compliance with industry standards. Strong focus on teamwork, adaptability, and achieving results. Skilled in communication, problem-solving, and relationship building.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Licensed Customer Service Representative

Liberty Mutual
04.2022 - 10.2024
  • Conducted thorough needs assessments by actively listening to customers' concerns, preferences, and expectations to provide tailored recommendations.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and provided backup support for organizational leadership.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained up-to-date knowledge of product and service changes.
  • Led my team's DEI meetings monthly.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Leasing Consultant

Cowgill, Inc.
03.2021 - 04.2022
  • Responded to requests and scheduled appointments for property showings.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Distributed and followed up on tenant renewal notices.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Boosted property revenue by skillfully negotiating lease terms and rent increases.

Front Desk Receptionist

Central Kentucky Endodontics
05.2020 - 03.2021
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected payments and processed the books at the end of the day.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Collaborated with Insurance Companies and advised patients of their benefits.

Administrative Assistant

Premise Health at Toyota Manufacturing
05.2013 - 04.2020
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Data entry for several wellness programs the workers participated in.
  • Delivering 90% compliance for Toyota's Occupational Hearing and Vision Programs and 100% compliance for their Random Drug Screening program.
  • Developed new process to organize data for Pre-Hire Physicals.
  • Developed new processes for accurate and efficient OSHA record keeping.
  • Processed Release of Information requests in a timely manner.
  • Attended daily meetings with the Hartford to go over new and existing worker's compensation claims.

Education

No Degree - Public Relations

Northern Kentucky University
Newport, KY

No Degree - Public Relations

Bluegrass Community And Technical College
Lexington, KY

High School Diploma -

Henry Clay High School
Lexington
06-2006

Skills

  • Compliance monitoring
  • Client education
  • Insurance regulations
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Active listening
  • Verbal and written communication
  • Computer Literacy
  • Quick Learner and Self Starter

Accomplishments

  • Received BLST Q2 MVP Award in 2023
  • Consistently exceeded metrics each months
  • Consistently received 9s and 10s on Customer Satisfaction Surveys
  • Achieved Passing OSHA Audit by completing reorganizing how we track our data with accuracy and efficiency.


Certification

  • Salesforce Certified Administrator - Salesforce.
  • Microsoft Office Specialist (MOS) - Microsoft.
  • Property and Casualty License
  • OSHA Certified
  • First Aid Certification

Timeline

Licensed Customer Service Representative

Liberty Mutual
04.2022 - 10.2024

Leasing Consultant

Cowgill, Inc.
03.2021 - 04.2022

Front Desk Receptionist

Central Kentucky Endodontics
05.2020 - 03.2021

Administrative Assistant

Premise Health at Toyota Manufacturing
05.2013 - 04.2020

No Degree - Public Relations

Northern Kentucky University

No Degree - Public Relations

Bluegrass Community And Technical College

High School Diploma -

Henry Clay High School

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Courtney Moffitt