COURTNEY MOLL
Kissimmee,FL
Summary
Dedicated Business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Crew Member
Culver’s
12.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Barista
The Walt Disney Company
08.2023 - Current
- Prepared complex coffee orders in a fast-paced environment.
- Promptly and accurately processed cash and card transactions using POS system.
- Greet customers and recommend drink options based on their stated preferences.
Hostess
The Walt Disney Company
05.2023 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Assistant Manager
Culvers
06.2022 - 05.2023
- Provide high-level customer service by responding to customer questions and complaints.
- Manage crew members to keep daily operations running smoothly and efficiently while providing exceptional customer service and minimizing payroll expenses.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Merchandise Sales Associate
Walt Disney World
09.2021 - 05.2022
- Greet guests, answer customer questions about products and services, help locate merchandise and promote key items.
- Maintain and organize inventory on the floor and in back of house.
- Assist high flow of guests on a Point of Sales system.
Manager
Culvers
05.2019 - 08.2021
- Provide leadership to front end staff of up to 12 employees in customer service, food preparation, and food delivery.
- Handle financial transitions that incudes payment by cash, check, credit cards, vouchers, or automatic debits.
- Provide high-level customer service by responding to customer questions and complaints.
Crew Member
Culvers
07.2014 - 05.2019
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
BBA - General Business
University of Wisconsin - Whitewater
Skills
- Multitasking
- Self-Motivated
- Critical Thinking
- Problem resolution
- Organization and Time Management
- Training and Development
- Communication
- Social Media
- MS Office
Timeline
Crew Member
Culver’s
12.2023 - Current
Barista
The Walt Disney Company
08.2023 - Current
Hostess
The Walt Disney Company
05.2023 - 08.2023
Assistant Manager
Culvers
06.2022 - 05.2023
Merchandise Sales Associate
Walt Disney World
09.2021 - 05.2022
Manager
Culvers
05.2019 - 08.2021
Crew Member
Culvers
07.2014 - 05.2019
BBA - General Business
University of Wisconsin - Whitewater
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