Courtney Monico

• Handled difficult situations calmly; navigating challenging conversations with clients regarding end-of-life decisions or financial constraints.
• Managed financial aspects of the hospital, including budget planning, expense tracking, and ensuring proper billing procedures were followed.
• Improved patient care by implementing efficient scheduling and appointment systems for veterinary staff.
• Resolved customer complaints professionally and efficiently while promoting a satisfactory outcome for both parties involved.

• Handled Mental Health related inquires
• Homeless inquires
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and staff
• Efficient work between warehouse and sales

• Home Schooling

• Meal Preparing

• Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
• Played games, worked on puzzles, and read books to young children.
• Assisted with light housekeeping duties as well as running errands.
• Promoted intellectual development through reading, storytelling, and engaging educational activities.

• Temporary position. Pension related inquiries, calculations, personal data updates, pension pamphlets, multitasking, multi screen, fast typing
• Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
• Educated customers about billing, payment processing and support policies and procedures.

• Scheduled job inspections and managed Excel Word documents.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.
• Maintained inventory of office supplies and placed orders.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Temporary position
• Handled questions pertaining to health concerns.
• Coordinated medical rides efficiently for CT and NY Medicaid insurance.
• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Answered constant flow of customer calls with minimal wait times.