Courtney Montes
Holland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Willing to take on added responsibilities and learn new things to achieve results.
Overview
18
18
years of professional experience
Work History
Finanace Manager
Baker Auto Group
01.2024 - 12.2024
- Submit credit applications and work with financial institutions to provide financing for customers while selling products such as service contracts, GAP, road hazard, Polysteel, Crystal Fusion and credit life & disability. Working with lenders for funding deals, while manage a small staff of sales associates and informing sales staff in available financing options
- Guided negotiation and preparation of all business and client contracts
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- CDK Global, Route One, Vauto, Dealertrack, CRM Systems
- Great relationships with multiple lenders in West Michigan
- Good driving record
Owner/Operator
Dockside Marketplace
04.2021 - 06.2024
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversee business budget planning and administration, accounting functions, purchasing and weekly payroll to handle financial needs.
Business Manager
Crown Motors
08.2020 - 04.2021
- Submit credit applications and work with financial institutions to provide financing for customers while selling products such as service contracts, GAP, road hazard, Simonize, Crystal Fusion and credit life & disability. Working with lenders for funding deals, while manage a small staff of sales associates and informing sales staff in available financing options
- Guided negotiation and preparation of all business and client contracts
Assistant Branch Manager
United Federal Credit Union
10.2016 - 06.2020
- Encouraged sales staff to cross-sell products and services to members
- Shared best practices with staff to help improve efficiency
- Maintained knowledge of current promotions, policies regarding branch transaction and security practices
- Implemented process improvements to increase productivity
- Provide supervision to branch staff, training, evaluating performance, maintaining daily operations, problem solving, decision making, and enabling departments to function efficiently while providing quality member service
- Responsible for all necessary daily service functions as needed, such as check cashing decisions, performing all member service advisor duties, complete members transactions at teller window. Maintain and balance cash drawers, opening and closing of branch, processing ATM and mail transaction, supervise records process and manage vault duties
- Managed large data projects, including workflow scheduling, data entry and accuracy verification
- Performed field audits on wide variety of internal operations
Business Manager
Crown Motors
03.2014 - 08.2016
- Submit credit applications and work with financial institutions to provide financing for customers while selling products such as service contracts, GAP, road hazard, Simonize, Crystal Fusion and credit life & disability. Working with lenders for funding deals, while manage a small staff of sales associates and informing sales staff in available financing options
- Guided negotiation and preparation of all business and client contracts
Business Manager/Customer Service Representative
Babbitt's Sports Center
08.2006 - 03.2014
- Submit credit applications and work with financial institutions to provide financing for customers while selling products such as service contracts, GAP, road hazard and credit life & disability. Assisted sales staff in determining financing options and product knowledge
- Data entry Assisted customers with tracking shipments and refunds/exchanges on orders Worked in shipping/receiving
Education
High School Diploma -
North Muskegon High School
North Muskegon, MI2002
Associate of Arts -
Cornerstone University
Grand Rapids, MISkills
- Dedicated to exceptional customer service
- Enthusiastic team player
- Excellent work ethic
- Management experience
- Business administration
- Goal driven and self-motivated
- Honest and trustworthy
- Detail-oriented
- Account management
- Loyal and dependable
- Operations management
- Staff education and training
Timeline
Finanace Manager
Baker Auto Group
01.2024 - 12.2024
Owner/Operator
Dockside Marketplace
04.2021 - 06.2024
Business Manager
Crown Motors
08.2020 - 04.2021
Assistant Branch Manager
United Federal Credit Union
10.2016 - 06.2020
Business Manager
Crown Motors
03.2014 - 08.2016
Business Manager/Customer Service Representative
Babbitt's Sports Center
08.2006 - 03.2014
High School Diploma -
North Muskegon High School
Associate of Arts -
Cornerstone University
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