Courtney Moore
Mansfield
Summary
Hardworking and passionate job seeker eager to secure an entry-level nursing position. Ready to help teams achieve patient care goals and work alongside interprofessional colleagues utilizing interpersonal skills, and excellent time management.
Overview
9
9
years of professional experience
Work History
Health Services Manager
USAF Reserves
NAS JRB, Ft. Worth, TX
02.2018 - Current
- Establishes and maintains effective communication with staff, physicians, and community organizations to promote high-quality patient care.
- Develop and update policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
- Implement successful healthcare programs through professionalism, quality of care, medical teaching, and patient satisfaction.
- Maintain training areas to promote a professional environment.
- Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Certified Nursing Assistant
The Legacy Of Willowbend
Plano, TX
09.2016 - 02.2018
- Cared for residents in assisted living facilities and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, teeth brushing, toileting, and perineal care.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
- Educated patients and family members on best home care practices for healing and recovery.
- Documented patient information and care activities in electronic health records.
Customer Support Specialist
24 HR Fitness Inc
Frisco, TX
06.2015 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services such as Kids Club accommodations for disabled children.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Updated account information to maintain customer records.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
Education
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
Lubbock, TX05.2024
Associate of Science - Nursing Science
Collin County Community College District
Plano, TX08.2021
No Degree - General Studies
Tyler Junior College
Troup, TXSkills
- Conflict De-escalation and Resolution
- Time Management
- Computer Literacy
- Customer Service
- Emotional Intelligence
- Critical and Stratigic Thinking
- Patient Relationship-Building
- Oral and Written Communication
Timeline
Health Services Manager
USAF Reserves
02.2018 - Current
Certified Nursing Assistant
The Legacy Of Willowbend
09.2016 - 02.2018
Customer Support Specialist
24 HR Fitness Inc
06.2015 - 05.2018
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
Associate of Science - Nursing Science
Collin County Community College District
No Degree - General Studies
Tyler Junior College