Courtney Moore
Mansfield
Summary
Hardworking and passionate job seeker eager to secure an entry-level nursing position. Ready to help teams achieve patient care goals and work alongside interprofessional colleagues utilizing interpersonal skills, and excellent time management.
Overview
9
9
years of professional experience
Work History
Health Services Manager
USAF Reserves
02.2018 - Current
- Establishes and maintains effective communication with staff, physicians, and community organizations to promote high-quality patient care.
- Develop and update policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
- Implement successful healthcare programs through professionalism, quality of care, medical teaching, and patient satisfaction.
- Maintain training areas to promote a professional environment.
- Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Certified Nursing Assistant
The Legacy Of Willowbend
09.2016 - 02.2018
- Cared for residents in assisted living facilities and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, teeth brushing, toileting, and perineal care.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
- Educated patients and family members on best home care practices for healing and recovery.
- Documented patient information and care activities in electronic health records.
Customer Support Specialist
24 HR Fitness Inc
06.2015 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services such as Kids Club accommodations for disabled children.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Updated account information to maintain customer records.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
Education
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
Lubbock, TX05.2024
Associate of Science - Nursing Science
Collin County Community College District
Plano, TX08.2021
No Degree - General Studies
Tyler Junior College
Troup, TXSkills
- Conflict De-escalation and Resolution
- Time Management
- Computer Literacy
- Customer Service
- Emotional Intelligence
- Critical and Stratigic Thinking
- Patient Relationship-Building
- Oral and Written Communication
Timeline
Health Services Manager
USAF Reserves
02.2018 - Current
Certified Nursing Assistant
The Legacy Of Willowbend
09.2016 - 02.2018
Customer Support Specialist
24 HR Fitness Inc
06.2015 - 05.2018
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
Associate of Science - Nursing Science
Collin County Community College District
No Degree - General Studies
Tyler Junior College
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