Courtney Moore
Seminary,MS
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
10
10
years of professional experience
Work History
General Manager
Fleetway Market
Madison, MS
11.2022 - 06.2024
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Receiving Manager
Cavender's Boot City
Hattiesburg, MS
07.2020 - 11.2022
- Established relationships with carriers to ensure timely deliveries at competitive rates.
- Managed and organized the receiving of all incoming shipments.
- Provided support throughout the entire supply chain process from purchasing through distribution.
- Assisted with training new employees on proper receiving practices and procedures.
- Inspected incoming products for damages or defects before accepting them into inventory.
- Developed new strategies to increase efficiency in the receiving process while reducing cost.
- Maintained a safe work environment by adhering to safety regulations and policies.
- Ensured accuracy in recording product information into inventory system.
- Tracked discrepancies between invoices and packing slips upon arrival of goods.
- Performed daily cycle counts to assess inventory levels for accuracy purposes.
Bakery Manager
Walmart
Hattiesburg, MS
03.2018 - 06.2020
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Performed routine maintenance tasks such as cleaning equipment or restocking shelves.
- Developed and implemented a new customer service program to increase customer satisfaction.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
General Manager
Classic Cookie
Hattiesburg, MS
08.2014 - 02.2018
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
Education
GED -
Florida Youth Challenge Academy
Hattiesburg, MS12-2004
Some College (No Degree) - Nursing
Pearl River Community College
Poplarville, MSSkills
- Supply Chain Management
- Loss Prevention
- Schedule Management
- Account Management
- Expense Control
- Sales
- Customer Relationship Management
- Leadership
- Inventory Control
- Supervision and training
- Proficient in [Software]
- Employee Scheduling
- Vendor relationships
- Customer Relations
- Labor Cost Controls
Timeline
General Manager
Fleetway Market
11.2022 - 06.2024
Receiving Manager
Cavender's Boot City
07.2020 - 11.2022
Bakery Manager
Walmart
03.2018 - 06.2020
General Manager
Classic Cookie
08.2014 - 02.2018
GED -
Florida Youth Challenge Academy
Some College (No Degree) - Nursing
Pearl River Community College
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