Courtney Moore-Welch
Pascagoula,United States
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
10
10
years of professional experience
Work History
Retail Supervisor
Americas Thrift Store
Biloxi, MS
11.2022 - Current
- Supervise and assist 15 associates to maximize team performance.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Enhanced store appearance with regular maintenance, cleaning, and organization.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly.
- Processed exchanges, refunds, and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage, and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Kept merchandise fresh by monitoring the use of proper stock rotation procedures and setting up promotions to move out aging products.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
Account Manager
Healthcare Services Group
Moss Point, MS
04.2021 - 01.2023
- Managed supply ordering processes, achieving a 20% reduction in supply costs through strategic vendor negotiations and inventory management.
- Consistently met monthly deadline reports with a 100% on-time submission rate, providing accurate and detailed reports that contributed to operational transparency and efficiency.
- Ensured 100% compliance with safety standards, resulting in zero safety incidents and maintaining a safe environment for over 120 patients and staff.
- Successfully resolved escalated issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in developing training materials for new hires, ensuring a smooth onboarding process.
- Oversaw the daily productivity of staff, with feedback for improvements.
Substitute Teacher
Kelly Services
Ocean Springs, MS
10.2018 - 05.2021
- Provided substitute teaching services across multiple grade levels and subjects at least 24 students
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Key Holder
Message Envy
D'Iberville, MS
03.2015 - 12.2017
- Manages 6 to 10 employees
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Oversaw the daily productivity of staff, with feedback for improvements.
Education
Associates - Computer Science
South College
Knoxville, TN12.2024
Diploma - Medical Assisting
Virginia College
Biloxi, MS09.2014
High School Diploma - General Studies
Pascagoula High School
Pascagoula, MS05.2007
Skills
- Customer service management
- Multitasking and prioritizing
- Policy enforcement
- Time management
- Reliability
Timeline
Retail Supervisor
Americas Thrift Store
11.2022 - Current
Account Manager
Healthcare Services Group
04.2021 - 01.2023
Substitute Teacher
Kelly Services
10.2018 - 05.2021
Key Holder
Message Envy
03.2015 - 12.2017
Associates - Computer Science
South College
Diploma - Medical Assisting
Virginia College
High School Diploma - General Studies
Pascagoula High School