Courtney Moreland
Grand Forks,ND
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Valley Senior Living On Cherry - Tufte Manor
12.2022 - 08.2023
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Remained alert to problems or health issues of clients and competently responded.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored and assisted residents through individual service plans.
- Assisted patients with self-administered medications.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Conferred with supervisor to discuss patient condition and medical care.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Administered medications to patients and remained vigilant for negative side effects.
- Reported changes in patient status regarding drug therapy.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Reordered medication to maintain adequate supply.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Monitored patient responses to medication to report adverse reactions quickly.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
Certified Nursing Assistant
Valley Senior Living On Columbia
07.2018 - 12.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Supported needs of 40+ residents under long-term care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Crew Member
Jimmy Johns Sandwich Shop
10.2017 - 12.2017
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Cashier / Bagger / Cart Attendant
Hugo's Family Market
05.2016 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Placed items into bags, boxes or other containers.
- Cleaned and maintained production area and equipment.
- Inspected items for defects and damage.
- Packaged fragile items with cushioning material.
- Offered carts to patrons.
- Periodically disinfected carts preventing spread of disease.
Education
High School Diploma -
Red River High School
Grand Forks, ND06.2018
Skills
- Bed Transfers
- First Aid Certification
- Emergency Situations
- Laptop and Tablet Operation
- Independent Living
- Monitor Vitals
- Personal Care Assistance
- Compassionate Care
- Staff Mentoring
- Medical Records Management
- Nursing Assistance
- Guest Satisfaction
- Behavior Management
- Direct Patient Care
- Glucose Testing
- Light Housekeeping
- Nail Care
- Ability to Lift
- Medication Management
- Vital Signs Management
- Cash Register Operations
- Bag Transport
- Inventory Tracking
- Stocking and Replenishing
- Refunds and Exchanges
- Product and Service Sales
- Cash Drawer Management
- Currency Counting
- Money Handling
- Credit and Cash Transactions
- Sales Expertise
- Payment Collection
- Biological Specimen Handling
- Dementia and Alzheimer's Knowledge
- Wheelchair Assistance
- Activities of Daily Living (ADL) Support
Certification
- PCA - Personal Care Aide
- CMA - Certified Medication Aide 1
- CNA - Certified Nursing Assistant
Hobbies
Enjoys crafting of all sorts including : Use of cricut cutting machine to make various products such as tshirts, cups, paper crafts and signs, crocheting, sewing (repairing clothing items and sewing various projects). Enjoys cooking and baking, reading books and spending time with family and pets
Timeline
Personal Care Assistant
Valley Senior Living On Cherry - Tufte Manor
12.2022 - 08.2023
Certified Nursing Assistant
Valley Senior Living On Columbia
07.2018 - 12.2022
Crew Member
Jimmy Johns Sandwich Shop
10.2017 - 12.2017
Cashier / Bagger / Cart Attendant
Hugo's Family Market
05.2016 - 07.2017
High School Diploma -
Red River High School
- PCA - Personal Care Aide
- CMA - Certified Medication Aide 1
- CNA - Certified Nursing Assistant
Similar Profiles
Laneiya ReynoldsLaneiya Reynolds
Nursing Aide at Cherry Blossom Senior LivingNursing Aide at Cherry Blossom Senior Living
LAURA KARKLAURA KARK
EXECUTIVE DIRECTOR at Acoya Cherry Creek Senior LivingEXECUTIVE DIRECTOR at Acoya Cherry Creek Senior Living
Mahakdeep SinghMahakdeep Singh
Intern at Presentation Manor Senior LivingIntern at Presentation Manor Senior Living