Courtney Morland
Summary
Working in the Dental field is my passion, with a total of 30 years of experience I have been privileged to work with wonderful offices in every aspect from clinical, front desk, insurance, and management. The experience and knowledge I have attained throughout the years has truly made me an overall universal part of working and managing dental offices and all aspects that come with it. I believe to run a successful, organized, efficient office that provides the best quality care and experiences to patients depends on working together as a team, respect at all times, and to help wherever and whenever needed.
Overview
19
19
years of professional experience
Work History
Insurance /Patient Financial Coordinator
Janssen Dental Clinic
04.2016 - Current
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Verified accuracy of accounts payable payments.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Increased revenue by identifying underbilling trends and implementing corrective measures in the claims submission process.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Office Manager
Dental Renaissance
02.2010 - 03.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Office Manager
Dr. Peter Schumacher
01.2005 - 02.2010
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing Patient loyalty.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Supervised and led team of dental hygienists and support staff of 9
- Increased office efficiency by implementing a new electronic records management system for seamless data access.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Associate of Applied Science - Business Management
Indiana University Kokomo
Kokomo, IN05.2002
Dental Assistant Certification - Dental Assisting
Gateway Technical College
Kenosha, WI06.1994
Skills
- HIPAA Compliance
- Financial management expertise
- Dental software proficiency
- Dental Office Management
- Budget Management
- Administration and Reporting
- Professionalism and Ethics
- Project Management
- Attention to Detail
- Business Management Principles
- Collections Management
- Administrative and Office Support
- Resolving Problems
Timeline
Insurance /Patient Financial Coordinator
Janssen Dental Clinic
04.2016 - Current
Office Manager
Dental Renaissance
02.2010 - 03.2016
Office Manager
Dr. Peter Schumacher
01.2005 - 02.2010
Associate of Applied Science - Business Management
Indiana University Kokomo
Dental Assistant Certification - Dental Assisting
Gateway Technical College
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