Courtney Morrison

• Responsible for all operations, liaising with all staff, residents, prospects, government agencies, the community, and the public
• Maintains high degree of resident satisfaction and retention through consistent delivery of high-quality services
• Administers annual resident satisfaction survey
• Utilizes approved sales and marketing activities and strategies to maximize occupancy
• In conjunction with regional operations, executes annual operating and capital budgets
• Aggressively anticipates and minimizes negative budget variances and deficits
• Meets and exceeds budget occupancy goals for the property
• Continually explores means of revenue enhancement and expense reduction
• Hires, trains, disciplines and terminates employees in accordance with company policies
• Reviews hires, promotions, disciplinary actions and termination of employment of associates ensuring consistency in the selection and retention of quality associates
• Ensures buildings, grounds and property are tour-ready at all times through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence
• Hands on leader who supervises, directs, and motivates community staff
• Provides direct resident care as needed
• Responsible for ensuring proper staffing coverage at the facility and overseeing staff schedules
• Provides leadership for staff to include pro-actively solving problems and resolving issues with support from regional leaders
• Maintains current departmental policies, procedures, and licenses in accordance with company, Federal, State, and local requirements
• Fosters creativity among staff to deliver the highest quality service to residents in accordance with company standards
• Develops and maintains a positive image within the local community
• Becomes active in social and civic affairs of the local community
• Assists in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families, while maintaining the personal dignity of residents
• Oversees resident admissions, healthcare management and maintenance of resident documentation to ensure compliance with company policy and state regulations.

Office Management:

• Ensures incoming phone calls are managed
• Assists Executive Director and Management Team
• Performs Manager On Duty responsibilities when assigned
• Maintain vendor contract files

Accounts Payable:

• Inputs all required information related to AP into our Yardi system
• Performs accounts payable duties to include data entry of payables into the system and submission of monthly AP purchase journal. Records proper coding and proper approval on all invoices.
• Assigns all expenses to the proper department code numbers

Accounts Receivable:

• Inputs all required information related to AR and resident information into Yardi system
• Perform accounts receivable duties to include data entry of resident transactions and collection of amounts due.
• Generates resident billing with accuracy.
• Responds to resident and family inquiries.
• Provides information and data entry of financial information for the Executive Director related to required reports
• Prepares refund requests for residents when applicable
• Ensures all past due accounts are addressed according to the best practice standard and utilizing our collections partner (Transworld) as appropriate

Financial:

• May participate in monthly budget variance conferences and provide reports
• Assists with community credit card reconciliation at the direction of the Executive Director
• General accounting duties as necessary

Payroll:

• Processes payroll to including, but not limited to entering missed punches, holidays and requests for time off after proper approval has been received; submission of payroll report to Executive Director and Payroll Manager on assigned day
• Ensure instances of associate overtime are reports to Executive Director and Department Heads
• Send EMF's timely to Payroll and Human Resources

Administrative:

• Properly reports and tracks job related injuries and incidents
• Maintains OSHA logs
• Maintains labor law, state and federal regulation postings
• Prepares and maintains all associate files
• Prepares and maintains all resident financial files
• Maintains confidentiality of all resident and associate information

Human Resources:

• Assists in the recruitment of new associates
• Performs on-boarding process of new hires to include paperwork
• Inputs and assigns required courses to new hires, existing associates and assists with on-line training system
• Assists in the administration of Company benefit programs
• Provides support and guidance related to associate leaves of absence
• Acts as the liaison for the Community in regards of Company policies and procedures
• Assists with counseling, documenting associate grievances, investigations, and tracking corrective actions
• Maintains personnel files

• Answers incoming calls
• Assists with client support
• Ensures that all messages are relayed promptly to the intended party
• Maintains current visitor log
• Responsible for creation and maintenance of resident face sheets
• Possess and maintain knowledge of the community, its benefits, service provided, the residents and associates
• Assists Business Office Manager with administrative support.

• Ensures all chores are completed daily
• Ensures job search schedule/documentation is followed and turned in where applicable
• Mediates resident disputes
• Acts as a role model and mentor, exemplifying excellent principles
• Monitors curfews
• Daily checklist is completed and filed
• Ensures all residents are making required meetings/turning in meeting sheets weekly
• Performs safe room searches on random basis weekly
• Attends all house manager and team meetings
• Collects Urine Analysis
• Develops and delivers Success Plans as needed
• Ensures consequences are delivered appropriately/consistently/fairly
• Completes new resident orientation
• Consults with Director for all consults.

• Compile, proofread and revise drafts of legal documents and reports
• Daily record keeping with electronic and hard copy filing of documents
• Obtain relevant information from other organizations or agencies
• Create and organize information, and generate reference tools for easy use by the office
• Prepare and format legal and management reports
• Maintain and update databases and tracking systems
• Respond to all case-related queries
• Ensure efficient and effective administrative information and assistance.