Courtney Morrow
Midland,Texas
Overview
18
18
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
10.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Developed, marketed and sold full range of products and support services.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Purchasing Agent
ICT Energy Solutions
07.2018 - 08.2019
- Maintained, Organized, and lead warehouse
- Received upcoming jobs to Compile all materials need for each job
- Put in orders for all missing parts as needed
- Kept stock of all warehouse material
- Was in Charge of issuing all materials to be released to the shop
- Delivered all necessary parts to welders upon request, to maximize welders efficiency, and minimize down time
- Reported all necessary info to the head of the department and usually took on his duties
- That lead to the promotion to purchasing
- Conferred with multiple departments and Board members to coordinate and establish the most affective way to keep production moving
- Negotiate contracts or agreements with suppliers, distributors, or other organizational entities.That lead to lasting relationships with suppliers.
Helper/Laborer
Woods Welding
04.2007 - 07.2018
- Maintain welding shop keep clean and organized
- Inspect power tools to insure in proper working conditions
- Upkeep of small orchard
- Install new drip and sprinkler systems along with run water lines
- Apply fertilizer and recognize common plant diseases and unusual or poor plant growth
- Ground maintenance
- Mowing trimming trees and Berry bushes
- Seasonal gardening task such as fertilizing, transplanting, laying sod, aerating pruning, trimming,
- Perform horticultural task such as propagating plants and raising seedlings.
Assistant Store Manager
Corner Store, Convenience Stores, CST BRANDS
12.2016 - 08.2017
- Supervise and direct the activities of other store employees
- Ensure that there is delivery of excellent customer service
- Ensure compliance of employees to company policies and procedures
- Ensure maximization of sales and profitability
- Maintain inventory and stock levels
- Ensure flawless execution of projects and programs
- Provide directives to sales/cashiers associates as at when necessary
- Investigate inventory variations and shortages
- Ensure proper upkeep of business records
- Create store schedule
- Regularly review cashier accountability sheets and records as prescribed by the store manager
- Perform administrative duties as required by the manager
- Ensure high level of sanitation or cleanliness
- Ensure security and safety of store; complying with all environmental and safety guidelines
- Report any issue of misconduct to management or the appropriate authority
- Participate in all programs geared towards employee development
- Directly participate in the merchandising and stocking of the sales floor
- Assign employees to perform specific tasks
- Assist in the development and execution of policies, programs, and practices, with customer satisfaction as the central objective of operation
- Put up daily/weekly work schedules
- Provide courteous and prompt resolution of employee and/or customer issues
- Ensure proper entry of invoices into system
- Ensure proper record keeping and avoidance of wastage
- Motivate, challenge, as well as encourage other staff members
- Ensure implementation and enforcement of the store’s established daily procedures for operation
- Perform daily computer entry and paperwork
Caregiver
Above And Beyond Assisted Living
05.2008 - 12.2008
- Prepare meals and keep kitchen, bathroom, and Living are clean, free of safety hazards
- Launder clothing and bedding and change linens
- Groomed and bathed patients as needed
- Arrange and administer medication for use and organize supplies.
Security Guard
Securitas
04.2006 - 03.2007
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment and access points; permitting entry
- Obtain help by sounding alarms
- Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
- Complete reports by recording observations, information, occurrences and surveillance activities; interviewing witnesses; obtaining signatures
- Maintain environment by monitoring and setting building and equipment controls
- Maintain organization's stability and reputation by complying with legal requirements
- Contribute to team effort by accomplishing related results as needed
- Ensure the security, safety and well-being of all personnel, visitors and the premises
- Provide excellent customer service
- Adhere to all company service and operating standards
- Remain in compliance with local, state and federal regulations
- Protect the company's assets relative to theft, assault, fire and other safety issues
Education
Merryville High School
1997
Skills
- Excel, Purchasing, Microsoft Excel, Microsoft Office
- Inventory Control Procedures
- Customer Service
- Upselling Techniques
- Sales Communications
- Upselling Strategies
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Sales Associate
Lowes Home Improvment
10.2019 - Current
Purchasing Agent
ICT Energy Solutions
07.2018 - 08.2019
Assistant Store Manager
Corner Store, Convenience Stores, CST BRANDS
12.2016 - 08.2017
Caregiver
Above And Beyond Assisted Living
05.2008 - 12.2008
Helper/Laborer
Woods Welding
04.2007 - 07.2018
Security Guard
Securitas
04.2006 - 03.2007
Merryville High School
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