Courtney Mullan
Havertown,PA
Summary
Dynamic professional with a proven track record at Upper Darby Township, adept in GIS Mapping and excelling in problem-solving. Implemented the update of Upper Darby's Zoning Smoke Shop Ordinance, enhancing community safety and compliance. Skilled in workload balancing and land use planning, I brought in over $45,000 through the Commercial Fire Safety Inspection program in Upper Darby Township, demonstrating exceptional multitasking and data management capabilities.
Overview
9
9
years of professional experience
Work History
Assistant Planner for Planning and Zoning
Upper Darby Township
06.2023 - Current
- Company Overview: Upper Darby, a home rule township 6th largest municipality in Pennsylvania, home to a diverse community boasting roughly 85,000 residents
- Assisted the Manager of Planning and Zoning under the Department of Community and Economic Development in Upper Darby Township reviewing and ensuring compliance of land development submissions, zoning enforcement citations, building and zoning permits
- Interacted with the public daily in office, and on weekly zoning enforcement site visits around the township, responding and advising to their planning and zoning inquiries
- Conducted field evaluations and assessments while participating in township fieldwork.
- Conducted monthly night meetings for the zoning hearing board, planning commission.
- Attested in court on a weekly basis for zoning enforcement citations.
- Investigated violations within the township regarding compliance of planning regulations and zoning ordinances. This included site visits while assisting in the review of land development proposals and site plans for conformance with the township’s code, plans, and FEMA regulations.
- Assisted in creating and implementing Upper Darby’s Zoning Smoke Shop Ordinance, gathered data, created reports implemented directives and goals with Council and other Township entities.
- Participated in stakeholder meetings, ensuring clear communication of expectations and progress updates throughout project lifecycles.
- Facilitated smooth workflow by maintaining accurate records and organizing project documentation.
- Improved efficiency by streamlining the planning process and implementing new project management tools.
- Coordinated cross-departmental collaboration for successful completion of large-scale projects such as
- Coordinated cross-departmental collaboration for successful completion of large-scale land developments and projects.
- Managed schedules and deadlines effectively, prioritizing tasks according to urgency and dependencies while maintaining flexibility for changing requirements or unforeseen challenges.
- Developed strong relationships with internal teams and external partners, fostering collaborative work environments to deliver results efficiently.
- Maintained compliance with local regulations through diligent review of proposed projects and ongoing monitoring of existing developments.
- Supported the zoning manager through updating zoning ordinances, contributing expertise on land use restrictions.
- Prepared high-quality reports on planning activities, ensuring timely submission to relevant stakeholders as required by regulatory guidelines or internal processes.
- Assisted in the review of land development applications, ensuring compliance with zoning codes and local regulations while providing constructive feedback for improvements where necessary.
- Analyzed data using GIS software, assisting with spatial analysis tasks for better-informed land use decisions.
- Public speaking at zoning and planning commission meetings discussing planning projects, garner interest and build support for community areas within the township.
- Evaluated permits for zoning changes and building projects by closely checking information against approval requirements.
Permit Officer for License and Inspections
Upper Darby Township
12.2022 - 06.2023
- Interacted and communicated with the public for matters related to construction permit applications, other permits and applications.
- Assisted in the coordination of permits with zoning and planning and code enforcement resolving any conflicts, refusals or directions or variation requests
- Provided support in budget preparation, monitoring targets to ensure financial control for license and inspection department projects .
- Brought in over $45,000 single handedly in funding though the Commercial Fire Safety Inspection programme by reaching out to businesses within the township for fire safety and prevention.
- Coordinated operations with other emergency service groups within the township.
- Advocated for adoption of new technologies to improve office efficiency.
- Increased operational efficiency by conducting regular training sessions for junior officers.
- Created and managed project plans, timelines and budgets for the fire safety programme.
Office Assistant
ELA Environmental Landscape Associates Inc.
03.2022 - 12.2022
- Participated in staff meetings, by updating client lists and organizing daily to do lists for the designers on the team
- The first and main point of contact communicating with clients about their proposals and estimates involving their landscaping projects
- Coordinated with ELA’s data base client list daily, assessed, evaluated and relayed new information at our weekly team meeting.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Sales Assistant
ASDA Store
09.2018 - 10.2021
- Correctly explained product features and benefits to customers and staff
- Ensured high levels of customer satisfaction through excellent sales service
- Adhered to ASDA’s policies and procedures, kept up to date with product reports
- Maintained outstanding store condition and visual merchandising standards
- Dealt with customer complaints in a professional manner
- Provided excellent customer service to the public and worked well with people from diverse backgrounds
Office Assistant
Donnelly and Sons LLC
06.2019 - 09.2019
- Assisted with reception duties such as- replying to queries, answering calls, filing, first point of contact with all customers/suppliers.
- Assisted the senior estimator by distributing quotes, completing proposals and any other administrative duties required.
- Duties often included visiting sites and collecting/arranging the delivery of materials.
- Communicated professionally with construction operatives and business stakeholders.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Work Experience
KES Solar Ltd
02.2016 - 03.2016
- Searched for NIE/Grid connection ArcGIS KES install history map- searched for prior installations within 500metres of proposed installation
- Completed G83 stage 2 application forms to send to NIE for proposed installations that are 500 metres of prior installation
- Observed solar legal preparations such as; Land registry location searches, downloaded folio deeds and maps, completion of transfer maps
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Explored new technologies and approaches to streamline processes.
Education
Master of Science - Planning, Regeneration And Development
Ulster University
Belfast, Northern Ireland07-2021
Skills
- Workload balancing
- Land Use Planning
- GIS Mapping
- Land Development
- Zoning variances and research
- Data Management
- Contingency Planning
- Site Inspection
- Multitasking
- Problem-solving abilities
Timeline
Assistant Planner for Planning and Zoning
Upper Darby Township
06.2023 - Current
Permit Officer for License and Inspections
Upper Darby Township
12.2022 - 06.2023
Office Assistant
ELA Environmental Landscape Associates Inc.
03.2022 - 12.2022
Office Assistant
Donnelly and Sons LLC
06.2019 - 09.2019
Sales Assistant
ASDA Store
09.2018 - 10.2021
Work Experience
KES Solar Ltd
02.2016 - 03.2016
Master of Science - Planning, Regeneration And Development
Ulster University
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