COURTNEY NAKAMURA
Beaverton
Summary
Detail-oriented and technically skilled professional transitioning from a clinical laboratory environment to the IT field, with a strong foundation in system support and troubleshooting. Experienced in using Laboratory Information Management Systems (LIMS), Electronic Medical Records (EMR), and diagnostic software, with hands-on skills in hardware/software support, data integrity, and digital workflow systems. Proven ability to learn new technologies quickly, support end users, and thrive in fast-paced, compliance-driven environments-ideal for IT support, help desk, or technical operations roles.
Overview
1
1
year of professional experience
Work History
Laboratory Assistant
Aloha Toxicology
Honolulu
03.2025 - 07.2025
- Operated and troubleshot automated screening analyzers and diagnostic software, contributing to timely and precise toxicology testing.
- Managed digital accessioning and tracking of biological specimens using Laboratory Information Management Systems (LIMS), ensuring data accuracy and integrity.
Account Data Specialist
WBestP
Honolulu
03.2025 - 05.2025
- Provided technical support for hardware, software, and network issues both remotely and on-site.
- Troubleshooting and monitoring network security, assisting users with applications and installing and maintaining systems using ticketing systems (ServiceNow) for efficient issue tracking and resolution.
IT Field Support Tech
H&R Block
Honolulu
09.2024 - 03.2025
- Provided technical PC, peripheral, network and software break-fix, on-site and phone for retail tax offices worldwide.
- Effectively opened and worked support requests and escalated to the appropriate team as necessary.
- Served as a liaison between business partners and lead FSTs to identify and resolve problems.
Education
Associate of Arts - University Transfer
Kapiolani Community College
Honolulu, HISome College (No Degree) - Teaching English As A Second Language
University of Hawaii At Manoa
Honolulu, HISome College (No Degree) -
Honolulu Community College
Honolulu, HISkills
- Office 365 Administration
- Active Directory & User Account Management
- LAN/WAN Troubleshooting
- End-User Support & Training
- Hardware & Software Installation
- Strong Communication & Problem-Solving Skills
- ServiceNow & IT Ticketing Systems
- Network monitoring and firewall basics
Timeline
Laboratory Assistant
Aloha Toxicology
03.2025 - 07.2025
Account Data Specialist
WBestP
03.2025 - 05.2025
IT Field Support Tech
H&R Block
09.2024 - 03.2025
Associate of Arts - University Transfer
Kapiolani Community College
Some College (No Degree) - Teaching English As A Second Language
University of Hawaii At Manoa
Some College (No Degree) -
Honolulu Community College