Courtney Nelson
Jacksonville,FL
Summary
Experienced office manager with a proven track record in streamlining operations and enhancing communication. Skilled in problem-solving and customer service, committed to driving efficiency and improving workplace effectiveness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Education Specialist
CC Career
Jacksonville, FL
10.2023 - 01.2026
- Developed and implemented educational programs to enhance student engagement and learning outcomes.
- Collaborated with faculty to design curriculum materials aligned with state standards and best practices.
- Facilitated workshops and training sessions for educators on instructional strategies and technology integration.
- Conducted assessments to evaluate program effectiveness and identify areas for improvement in educational delivery.
Office Manager
LWK
Jacksonville, FL
12.2015 - 07.2023
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Managed vendor relationships, ensuring timely delivery of supplies and services to support daily functions.
- Led team meetings to enhance communication, address challenges, and align departmental goals with organizational objectives.
- Developed and maintained office policies and procedures to improve workflow efficiency and compliance standards.
- Managed high call volume while maintaining exemplary customer service standards.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained confidentiality of employee records and payroll information.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Processed high-volume payment transactions with accuracy and efficiency.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
Education
High School Diploma -
Robert E. Lee
Jacksonville, FL06-2015
Skills
- Attention to detail
- Patient scheduling
- Email management
- Strong work ethic
- Telephone etiquette
- Computer skills
- Document management
- Microsoft Office Suite
- Customer service
- Data entry
- Problem-solving
- Payroll processing
Certification
- Florida Director Credential - 2020
- Cardiopulmonary Resuscitation -2025
- First Aid Certification - 2025
- Child Development Associates-2023
Timeline
Education Specialist
CC Career
10.2023 - 01.2026
Office Manager
LWK
12.2015 - 07.2023
High School Diploma -
Robert E. Lee