Courtney Nettles

• PREA training, reporting, and investigating.
• Determining mental health, security, educational and developmental concerns on intake or onset. Reporting these to the proper departments with recommendations for further review.
• Creating and updating case plans and timelines for inmate’s progress.
• Interpreting VCINS.
• Working with treatment teams to properly access and treat mentally ill inmates.
• Working with a diverse population, levels W-6, that include sex offenders and violent offenders.
• Victim advocacy.
• Inmate work program placement.
• Communication with various other internal and external departments.
• Classification

- Initial, Interim, and Annual assessments and reviews.

- Initial intake orientation.

- Determining security and class levels.

- Determining transfers.

• Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
• Counseling services.

- Disciplinary.

- Addiction.

- Programs.

- Risks and Needs.

- Worker program.

- Re-entry.

• Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
• Re-entry services.

- Social security card applications.

- Birth certificate applications.

- Home plan assistance and verification.

- Medicaid applications and renewals.

- Interstate Compacts.

- DMV applications.

- Preparing inmates for probation and parole.

- Assisting with workforce development services.

- Applications for Community Release Programs.

• Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
• Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
• Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
• Cognitive Behavior programs facilitator.
• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.

• Case load of over 300 inmates that included trustees, general population, medical and mental health patients, sex offenders, violent offenders, and Federal inmates.
• Improved staff knowledge on addressing inmate needs through regular training workshops and presentations on relevant topics such as substance abuse prevention or anger management techniques.
• Reduced recidivism rates by providing inmates with essential life skills training and resources for successful reintegration.
• Supported inmate employment readiness through vocational training programs and job placement assistance upon release from custody.
• Addressed mental health concerns through the provision of crisis intervention services and appropriate referrals to psychiatric care providers.
• Coordinated post-release support services including housing assistance, parole supervision meetings, and community-based mental health care access for former inmates transitioning back into society successfully.
• Supported the development of pro-social behaviors among inmates by establishing mentorship programs and facilitating peer-led support groups within the facility.
• Background checks for volunteers and new employees.
• Fingerprinting
• DNA’s
• Initial registration of sex offenders.
• PREA - Training - After incident Check-ins. - Investigations and reporting.
• Programs Facilitator.

- Substance Abuse

- Anger Management

- Productive citizenship

- Life Skills

- Addictive Behaviors

- Domestic Violence

• Inmate work program.

- Determining Facility needs.

- Creating criteria for positions.

- Hiring and firing for each position.

- Maintaining documentation of inmate work history.

- Notifying all staff of work crew changes.

- Work counseling’s.

- Maintaining a log of inmate hours to send to the courts monthly to pay court costs and fines.

- Creating a system to have inmates medically reviewed in advance to keep a steady work crew without disruption from releases or transfers.

• Motion of Discovery - Maintaining a good working relationship with both State and Federal attorneys. - Intake, delivery, and receipt of all incoming and outgoing discovery materials. - Documenting all requests from inmates to view materials and escorting them to a separate room to view materials in privacy. - Ensuring all inmates who request to view their materials could do so in a timely manner.
• Library

- Documenting requests.

- Creating and maintaining a schedule of viewing times.

• Re-entry services.

- DMV connect services.

- Medicaid applications.

- Birth certificate applications.

- Social security card applications.

• Answering inmate requests in kiosk system.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developing and Restoring Inmates Values and Education - Facilitator.
• Law Library - Documenting requests. - Creating and maintaining a schedule of viewing times.
• Library - Assisting library trustees with inmate requests and pod scheduling of library services.
• Motion of Discovery - Maintaining a good working relationship with both State and Federal attorneys. - Intake, delivery, and receipt of all incoming and outgoing discovery materials. - Documenting all requests from inmates to view materials and escorting them to a separate room to view materials in privacy. - Ensuring all inmates who request to view their materials could do so in a timely manner.
• Answering inmate requests in kiosk system.
• Notary Services

• Followed established policies and procedures to maintain compliance with regulations.
• Assisted with record management system implementation and maintenance to streamline operations.
• Resolved discrepancies in record data through thorough research and cross-referencing of related documents.
• Provided training to new records clerks to improve knowledge and skills.
• Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
• Sentencing
• Time calculations.
• PREA documentation.
• Sentence credit investigations.
• File upkeep and creation.
• Furloughs
• Deferred sentencing.
• Booking verification and documentation.
• Release verification and documentation.
• Court and Legal correspondence.
• Communicating with all other departments internal and external.
• Destroyed records in line with retention schedules to protect confidential information and comply with regulations.

• Office administration including scheduling appointments, employee schedules, insurance replacement vehicle setup and follow-up, rental of retail vehicles, processing of damage claims and stolen vehicles. Daily fleet, productivity, and revenue reporting including balance of any report discrepancies. Creating a working relationship with local businesses for rental contracts and keeping a working relationship with local body shops in the tri-cities, marketing our brand to the consumers. Control of a fleet anywhere from 60 to 240 vehicles. Continued focus on sales and productivity of employees. Using multiple programs including all Microsoft programs, internal company systems and quick books. Communication with local body shops and major Insurance companies to effectively meet customer needs. Using email, fax and phone communication to provide the best customer service and communication for my customers, co-workers and supervisors. Completing all the duties of a Rental Sales Agent such as rental and return transactions. Integral to this role is the sale of programs and services to customers at the counter and following established procedures and sales techniques
• Administrative and Human resource duties.
• Create and maintain a professional and amicable working environment with trust and support for a diverse group of employees.
• Enhance the working environment by allowing an open-door policy without the fear of repercussions.
• Creatively help solve situations in a timely manner that allows all parties involved to feel understood.
• Using various software systems to track time keeping, scheduling, time off requests and various other categories.
• Handle all customer complaints that are complex or were not handled correctly at the CSA level.
• Ensure customer satisfaction by understanding the customers’ needs and wants and putting those items into the focus of the business strategy for the company.
• Emphasizing the importance of the customer to all employees and supporting them to make sure they can provide the best customer service.
• Planning team enhancement meeting and providing constructive feedback.
• Implementing an incentive program to allow for employees to be rewarded for exemplary work.
• Advise on Insurance and retirement options.
• Handling all disciplinary actions.
• Operating multiple locations while also enhancing the processes and technology at the locations.
• Ability to multi-task as a supervisor or an employee in any position.
• Organize and create detailed records.
• Preforming lawful interviews and meetings.