Summary
Overview
Work History
Education
Timeline
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Courtney Nicholopoulos

Summary

Experienced, enthusiastic and reliable server that takes pride in providing excellent customer service and takes pride in providing an inviting and relaxing atmosphere for all guests. Highly skilled in collaborating with team members, contributing to a positive and efficient work environment. Thrive in fast-paced settings, where my ability to adapt, stay focused and manage multiple tasks ensures that guest received the utmost dining experience.

Overview

9
9
years of professional experience

Work History

Server

West Village Tavern
12.2022 - Current
  • Greet guests with a smile and offer a friendly, genuine welcome as soon as they arrive.
  • Demonstrated in-depth knowledge of the menu and ingredients to assist guests with inquiries, offer tailored recommendations, and accommodate special dietary requests
  • Maintained a pleasant and enjoyable atmosphere by proactively engaging with guests and addressing their needs
  • Fostered a cooperative team environment by actively supporting colleagues and contributing to team success
  • Performed opening, closing, and ongoing side duties to ensure smooth restaurant operations and cleanliness

Supervisor

West Village Tavern
12.2023 - Current
  • Managed daily operations restaurant, ensuring consistent quality of service, food, and cleanliness
  • Supervised and trained team members, providing guidance, coaching to maintain a positive work environment
  • Maintained a welcoming atmosphere by engaging with guests, handling reservations, and ensuring a smooth dining experience from start to finish
  • Handled guest inquiries and complaints, resolving issues promptly and professionally to ensure guest satisfaction and retention

Account Manager

IMA, North America
08.2015 - Current
  • Served as the main liaison for clients, cultivating strong relationships through attentive service, prompt issue resolution and ensuring timely fulfillment of orders
  • Identified upselling opportunities, effectively contributing to the achievement of sales targets and driving revenue growth
  • Worked closely with cross-functional teams to ensure efficient and on-time delivery of parts, ensuring client satisfaction and exceeding expectations
  • Handled client escalations by identifying root causes, resolving concerns, and implementing solutions to improve overall client satisfaction
  • Developed and maintained strong client relationships through proactive communication across phone, email and virtual

Crew Member

Bird's Nest Italian Street Food
04.2021 - 06.2023
  • Provided excellent customer service by taking orders, answering questions about the menu, and ensuring customer satisfaction in a fast-paced, high-energy environment
  • Collaborated with team members to maintain efficient operations during peak hours, ensuring quick service and consistent food quality
  • Assisted with the food truck's operational readiness, organizing supplies and cleaning equipment ensure a smooth and efficient service.

Education

Bachelor of Science - Business Management

West State University
Westfield, Ma

Timeline

Supervisor

West Village Tavern
12.2023 - Current

Server

West Village Tavern
12.2022 - Current

Crew Member

Bird's Nest Italian Street Food
04.2021 - 06.2023

Account Manager

IMA, North America
08.2015 - Current

Bachelor of Science - Business Management

West State University

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Courtney Nicholopoulos