Courtney Nixon

I actively manage four different locations. All locations are multi-disciplinary.

• Analyzed performance metrics to drive data-informed decisions and achieve organizational goals.
• Organized company wide meetings weekly, monthly and quarterly to report KPIs.
• Oversee day to day office function including monitoring scheduling, patient flow and overall patient experience.
• Handled all accounts payable, managed office budgets and Quickbook management.
• Implemented and trained on office policies and procedures.
• Handled all employee hiring, including interviewing and onboarding upon hire.
• Assisted with employee performance reviews, trainings and compliance.

Successfully managed about 10 employees in a multi-disciplinary facility.

• Organized and ran a weekly office meeting to address office KPIs.
• Budgeted for office supplies and handled supply ordering.
• Efficiently handled all payroll including time card submission, PTO requests and bonuses.
• Tracked daily, weekly and monthly KPIs, and set goals per month which were reported to the owner.
• Oversaw the billing department and worked aging reports.
• Preformed employee reviews and hiring process.

• Processed insurance claims efficiently, ensuring accurate coding and billing practices.
• Collaborated with healthcare providers to resolve billing discrepancies and improve patient satisfaction.
• Implemented updated coding guidelines to ensure compliance with industry regulations and standards.
• Reviewed accounts receivable reports regularly, addressing outstanding claims to optimize revenue cycle management.
• Verified insurance of patients to determine eligibility.
• Filed and updated patient information and medical records.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
• Collected payments and applied to patient accounts.
• Posted payments and collections on regular basis.