Courtney Norris
Crestview
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Manager/Receptionist to the next level.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Emerald Coast Aviation
02.2022 - 10.2023
- Set up and ran 3 point of sales systems.
- Managed the front desk/reception area of the airport, independently, while coordinating with all departments.
- Reconciled credit card end of month statements and end of the month fuel reports.
- Maintained fuel sales and inventory using Excel.
- Created and reviewed invoices to confirm accuracy.
- Kept accurate records to document customer service actions and discussions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Veterinary Receptionist
Dr. Donald Pyle
09.2019 - 06.2020
- Company Overview: Animal Health Center
- Scheduled appointments
- Answered phone calls
- Checked in clients/took back to room
- Checked out clients/received payments
- Office paperwork/organized files
- Animal Health Center
Scopist
Terri Miller
05.2019 - 09.2019
- Company Overview: Certified Court Reporter
- Listening to audio files of court proceedings
- Making corrections to court transcripts
- Working with Eclipse software
- Certified Court Reporter
Mentor
University of Arkansas at Monticello
03.2014 - 05.2015
- Company Overview: Weevils At Work Program
- Mentoring of students on how to take notes, study, and use Blackboard (online study site)
- Making (and starring in) a video to help students give students advice and how to best use it
- Weevils At Work Program
Education
BBA - Business Management
University of Arkansas At Monticello
Monticello, AR05-2015
High School Diploma -
Watson Chapel High School
Pine Bluff, AR05-2012
Skills
- Verbal and written communication
- Problem-solving
- Account management
- Technical support
- Call monitoring
- Exceptional interpersonal communication
- Excellent time management skills
- Customer relationship management (CRM)
- Inter-department collaboration
- Skilled multi-tasker
- Microsoft outlook, word, and Excel
- CRM software
- Exceptional telephone etiquette
Timeline
Customer Service Manager
Emerald Coast Aviation
02.2022 - 10.2023
Veterinary Receptionist
Dr. Donald Pyle
09.2019 - 06.2020
Scopist
Terri Miller
05.2019 - 09.2019
Mentor
University of Arkansas at Monticello
03.2014 - 05.2015
BBA - Business Management
University of Arkansas At Monticello
High School Diploma -
Watson Chapel High School
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