COURTNEY NUGENT
Abingdon,MD
Overview
21
21
years of professional experience
Work History
Director of Benefits and Retirement
Complete Care Management
Toms River, NJ
07.2023 - Current
- Oversees Benefits, Retirement and Leave of Absence divisions of Human Resources.
- Carried out Open Enrollment for 10,000 plus benefit eligible employees.
- Ensure adequate processes, controls, compliance reviews, and audits (including 401(k), Form 5500, etc.) for company benefit programs and practices and that all plans are in compliance with external regulatory requirements
- Manages the plan design, team member enrollment, and benefit programs for 90 Nursing and Rehab facilities.
- Implemented various process and procedure within the Benefits department.
- Performs regular audits of benefit records to ensure accuracy of data.
- Prepares reports for CFO and CHO, summarizing key data related to employee benefits utilization and cost trends regarding 10 plus States and 90 facilities.
- Ensures compliance with applicable laws, regulations, and collective bargaining agreements related to employee benefits.
- Trains Human Resource Directors and Administrators on proper procedures for administering employee benefits and FMLA laws and programs.
- Manages relationships with external vendors providing services such as insurance brokers, payroll providers, and third-party administrators.
BENEFITS SPECIALIST
GENESIS HEALTHCARE
Kennett Square, PA
09.2017 - 09.2022
- Processed benefit enrollments, terminations and changes for all Union and Non-Union employees in People Soft
- Assisted with benefit Invoice process; communication, organization and distribution of all benefit Invoice materials
- Calculated and entered all benefit refunds and retro-deductions in Payroll software
- Collected and processed all Medical Child Support Orders, Subpoena's, Employer verifications and Medicaid/Medicare surveys
- Conducted various benefits audits on a weekly and monthly basis
- Effectively communicated with Field HR, Center-based employees, Insurance Vendors and Court Personnel to resolve eligibility issues, medical claims and various benefit related questions and concerns
- Maintained employee benefit filing systems, benefit shared drive and Master Contact Spreadsheet for all 400+ Centers
- Assisted employees with health, dental, life and other related benefit claims and concerns
- Collected, reviewed and distributed benefits incoming and outgoing mail.
STUDENT RECORDS COORDINATOR
SAINT JOSEPH'S UNIVERSITY
Philadelphia, PA
01.2013 - 09.2017
- Responsible for the implementation and training of the Room Reservation Software (Infosilem)
- Evaluate and complete all academic space reservations
- Process all transcript requests, enrollment/degree verification information and course description material
- Coordinate and maintain Student Record and Financial Services policies and procedures
- Scan and index all Student Record and Financial Aid documentation into the Student Information System
- Manage filing, Inventory and supply ordering for all departments within Student Records and Financial Services
- Assist with Commencement duties and overseeing of 5 Student workers
- Process Withdrawal from Course requests as well as Total Withdrawal requests.
HEAD SURGICAL COORDINATOR
Siepser Laser Eyecare LTD.
Wayne, PA
08.2005 - 09.2007
- Coordinate Dr
- Siepser's very busy surgical schedules for 3 surgical centers, 3 days per week
- Daily use of medical software such as Medics Premiere (ADS) and Electronic Medical Records
- Schedule patients for their surgical procedures, review documents (History and Physical, EKG, etc.) needed to move forward
- Go over medicated drops, surgical kit, and pre-operative instructions
- Meet deadlines for patient data sheets, medical assessments, insurance documents, pre-certification, and payment information for each patient's scheduled surgery
- Work in conjunction with Directors/Nurses for Will's Eye Surgery Center and Vision One Surgery Center
- Review and witness legal documents and consents with patients and diagnosing physicians.
ADMINISTRATIVE ASSISTANT
Madison Concrete Construction
Malvern, PA
02.2003 - 08.2005
- Greet and direct all visitors and clients and answer all incoming phone calls
- Schedule meetings for Project Managers and organize meeting notes
- Responsible for Company Outlook Calendar and update Contacts, Maintain Office files and overall office organization
- Keep up with Inventory and ordering of all office supplies and run errands for all project managers
- Assist with review and distribution of incoming and outgoing mail
- Prepare and assist correspondence, proposals, spreadsheets and other documents.
Education
HIGH SCHOOL DIPLOMA -
Upper Darby High School
06.2002
BUSINESS MANAGEMENT -
Delaware County Community College
Skills
- Benefits Administration
- HR Information Systems
- Employee Communication
- Data Collection
- Performance Management
- Vendor Relationship Management
- Auditing Procedures
Timeline
Director of Benefits and Retirement
Complete Care Management
07.2023 - Current
BENEFITS SPECIALIST
GENESIS HEALTHCARE
09.2017 - 09.2022
STUDENT RECORDS COORDINATOR
SAINT JOSEPH'S UNIVERSITY
01.2013 - 09.2017
HEAD SURGICAL COORDINATOR
Siepser Laser Eyecare LTD.
08.2005 - 09.2007
ADMINISTRATIVE ASSISTANT
Madison Concrete Construction
02.2003 - 08.2005
HIGH SCHOOL DIPLOMA -
Upper Darby High School
BUSINESS MANAGEMENT -
Delaware County Community College
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