Kelsey Hill
Ludowici,GA
Summary
Dedicated and organized operations professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building more efficient processes. Dynamic and reliable with an exceptional communication, goal prioritization, and an effective process building skillset.
Overview
8
8
years of professional experience
Work History
Operations Manager
FedEx Ground: Preload and Outbound
Savannah , GA
06.2023 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented innovative strategies that reduced operating costs, maintained quality standard, and customer satisfaction.
- Analyzed, reviewed, and monitored metrics from daily reports to identify trends in performance metrics, and created detailed reports on the performance of individuals within operations.
- Responded to information requests from superiors, provided specific documentation, supported investigations, and prepared related paperwork.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting operations relationships.
- Coordinated with other departments including P&D, Linehaul, QA, and Outbound to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements, and assessed employee development needs to provide feedback on their progress towards meeting company goals.
Operations Admin
Fed Ex Ground
Savannah , GA
08.2022 - 06.2023
- Developed and maintained quality assurance protocols, processes and procedures.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
- Collaborated with cross-functional teams across the organization to ensure adherence to quality objectives.
- Collaborated with management to discuss and implement effective plans for resolving major quality problems.
- Diminished the financial impact of P&D on fedex with efficient problem solving of recycling undelivered packages.
- Investigated customer complaints regarding quality issues and implemented corrective actions accordingly.
Associate
Dollar Tree
Fort Stelicoom, WA
07.2020 - 09.2021
- Developed a system for tracking inventory and ordering supplies as needed.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Implemented new procedures and systems to improve efficiency of sales, freight arrival and departure, and dispersing products across the store.
- Created reports on sales trends, inventory levels, and financial data.
- Completed POS transactions, freight, and merchandising activities.
Manager
Waterford Express
Waterford, MS
01.2016 - 12.2018
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales across 2 locations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
Education
Bachelor of Science - Engineering And Computer Science
Pierce College
Puyallup, WA05.2025
Skills
- Data Analysis
- Business Development
- Workflow Optimization
- Performance Monitoring
- Process Improvement
- Systems Implementation
- Microsoft Office including Excel, Powerpoint, Word, and Teams
- Zoom
- Business Objects
- Comptia ITF
Timeline
Operations Manager
FedEx Ground: Preload and Outbound
06.2023 - Current
Operations Admin
Fed Ex Ground
08.2022 - 06.2023
Associate
Dollar Tree
07.2020 - 09.2021
Manager
Waterford Express
01.2016 - 12.2018
Bachelor of Science - Engineering And Computer Science
Pierce College
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