Courtney O'Brien
Braintree,MA
Summary
Detail-oriented and results-driven Operations Coordinator with experience across diverse industries and a proven knowledge of customer service and executive support. Forward-thinking and motivated individual seeking an opportunity to utilize and build on current project management and operations skills with continued professional growth.
Overview
7
7
years of professional experience
Work History
Operations Coordinator
Street Property Team - Keller Williams Realty
10.2021 - 04.2023
- Created systems and implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and to help the company evolve and grow
- Collaborated with team leader to evaluate business needs and optimize operational plans
- Assisted in recruiting, hiring and training of all new team members
- Supervised administrative staff and kept employees compliant with company policies and procedures
- Interacted well with customers to build strong connections and nurture relationships
- Developed and implemented strategies to maximize customer satisfaction and improve retention
- Cultivated and strengthened relationships with PLACE partners, external vendors and suppliers
- Encouraged and promoted ideas aligned to business needs and benefits
Administrative Assistant
Boston Consulting Group
07.2018 - 10.2021
- Provided administrative support to C-level executives including managing schedules, coordinating travel, preparing reports, and handling confidential information with discretion and professionalism
- Acted as a liaison between executives and internal/external contacts, managing communication with stakeholders and ensuring timely responses to inquiries
- Developed and maintained positive working relationships with external clients, vendors, and internal stakeholders
- Worked with senior management to initiate new projects and assist in various processes
- Facilitated training and onboarding for incoming administrative staff members
- Seamlessly interacted with colleagues to plan and complete special projects
- Organized and coordinated several large scale events and conferences
Administrative Assistant
ALANTRA
07.2016 - 07.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Supported managing Partners with complex travel arrangements, organizing client meetings, preparing expense reports, and other ad hoc projects
- Scheduled office meetings and client appointments for staff teams
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate all requests
- Created and maintained databases to track and record customer data
- Assisted coworkers with special tasks on daily basis
Education
Bachelor of Arts - Psychology & Criminology
Stonehill College
North Easton, MA05.2016
Skills
- Proficiency in Microsoft Office365 and Google Suite
- Process Implementation & Improvement
- Teamwork & Collaboration
- Attention to Detail
- Multitasking
- Cross-functional Collaboration
- Customer Relationship Development & Management
- Database Maintenance
- Time Management
- Conflict Mediation
Timeline
Operations Coordinator
Street Property Team - Keller Williams Realty
10.2021 - 04.2023
Administrative Assistant
Boston Consulting Group
07.2018 - 10.2021
Administrative Assistant
ALANTRA
07.2016 - 07.2017
Bachelor of Arts - Psychology & Criminology
Stonehill College
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