Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Courtney O'Donald

Winter Haven,FL
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Courtney O'Donald

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

7
years of professional experience

Work History

Complete Care

Administrative Health Coordinator
09.2022 - Current

Job overview

  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Geico

Insurance Specialist
03.2022 - 08.2022

Job overview

  • Maintained high standards of customer service by building relationships with clients.
  • Processed eligibility and benefits verification and authorization requests.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Researched and resolved routine and complex issues.
  • Acted as subject matter expert, answering internal and external questions and inquiries.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Obtained underwriting approval by completing application for coverage.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.

Winn Dixie Supermarket

Evening Manager
03.2016 - 03.2022

Job overview

  • Trained and mentored new and existing staff to achieve best practices.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Created nightly shift task lists to assign duties to each employee.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Managed 30 employees in delivering smooth, productive night shift operations.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity.
  • Assessed and adjusted staffing levels to meet operational demands.
  • Maintained accurate delivery, sales and inventory records for good stock management.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Keiser University
Lakeland, FL

Associate of Science from Nursing
08.2024

Skills

  • Microsoft Visual Basic
  • Delivery Schedules
  • Health and Safety
  • Critical Thinking
  • First Aid
  • Microsoft Outlook
  • Microsoft SharePoint
  • Active Listening
  • Administrative Support
  • Compassionate Care
  • HIPAA Guidelines
  • Administrative Coordination
Availability
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Available
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tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Administrative Health Coordinator

Complete Care
09.2022 - Current

Insurance Specialist

Geico
03.2022 - 08.2022

Evening Manager

Winn Dixie Supermarket
03.2016 - 03.2022

Keiser University

Associate of Science from Nursing

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Courtney O'Donald