COURTNEY O'DONALD

• Delivered direct patient care alongside RNs in medical-surgical and specialty units.
• Maintained a safe environment by strictly adhering to infection control and safety standards.
• Supported patients during pre-op procedures and recovery.
• Documented patient assessments, vitals, and interventions using EMR systems.
• Assisted in emergency responses with confidence and poise.
• Built strong rapport with patients and families to promote comfort and trust.

• Coordinated patient care plans, appointments, and follow-ups.
• Maintained accurate medical documentation aligned with HIPAA standards.
• Connected patients with vital community and healthcare resources.
• Collaborated with providers to ensure comprehensive care delivery.

• Handled customer concerns with professionalism and empathy.
• Created reports and stayed current on industry compliance regulations.
• Contributed to customer retention through data-driven support strategies.

• Trained new team members on customer engagement and problem-solving.
• Developed systems to proactively resolve customer concerns.
• Used feedback analytics to continuously improve customer satisfaction.

• Graduated with strong academic performance and hands-on clinical exposure
• Areas of excellence: Pediatrics, Women's Health, Critical Thinking, Team-Based Care
• Awarded Nightingale Award

Total Clinical Hours: 697.5

• Fundamentals: 112.5 hrs
• Basic Adult Health: 135 hrs
• Maternity: 67.5 hrs
• Advanced Adult Health: 135 hrs
• Nursing Care of the Child: 67.5 hrs
• Preceptorship: 180 hrs