Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Ohlemacher-Smith

San Antonio,TX

Summary

Passionate Teacher with years of experience at a highly competitive charter school. Highly skilled at motivating students to reach their full potential through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, inference, and problem-solving skills.



Overview

8
8
years of professional experience

Work History

Subject Expert Teacher

Basis.ed
09.2020 - Current
  • Prepared and facilitated effective and creative subject and grade specific lesson plans
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Provided subject instruction on a higher level than grade-standard in an interactive learning environment
  • Tutored students in content-specific knowledge and skills to heighten the trajectory of students' academic and career success
  • Showcased adaptability in adjusting work schedule and lesson plan according to changing demands, students' needs, and student performance
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Managed student behavior to foster academic achievement, personal responsibility, intellect, individuality, and respect in all students
  • Communicated with students’ guardians regarding academic and behavioral matters
  • Academic advisor to specific group of students to help them reach full potential in all subject areas
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Substitute for peer courses as needed
  • Created lessons and online testing materials to facilitate remote learning.
  • Supported the execution of non-instructional functions
  • Organized and facilitated club meetings, trips, and budget

Card-Holder Customer Service Representative

Alorica
05.2020 - 09.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to positive feedback from clients.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.

Self-Employed Cleaner

Handy Cleaning Service
01.2018 - 09.2020
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions.
  • Exceeded client expectations in providing quality services
  • Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.

Self-Employed Driver

Lyft
07.2017 - 05.2019
  • Improved customer satisfaction by maintaining punctuality and adhering to strict schedules.
  • Ensured timely drop-offs by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Maintained professional and friendly demeanor during drives to uphold company reputation.

Barista/Accounting Office Assistant

Lexus
07.2017 - 04.2019
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Streamlined data entry tasks, resulting in increased productivity within the accounting department.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.

Barista

La Cantera Resort & Spa
03.2017 - 07.2017
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Bartender/ Cafe Attendant

H Hotel
08.2016 - 11.2016
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Followed strict recipes and drink measurements to minimize product used.

Cafe Attendant

Lifetime Fitness
03.2016 - 08.2016
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
  • Reduced wait times for customers by quickly processing orders and payments with accuracy.
  • Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
  • Collaborated with team members to optimize workflow and ensure smooth daily operations.
  • Demonstrated strong multi-tasking and time management skills
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Established personal relationships with gym members and learned many of their food allergens
  • Invented creative and delicious smoothie recipes geared towards specific health benefits
  • Cooked simple healthy dishes and demonstrated eagerness to learning new recipes
  • Showed focus and poise in fast-paced environment

Guest Service Attendant

TopGolf
03.2016 - 08.2016
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Streamlined check-in processes for improved efficiency, resulting in positive feedback from guests.
  • Assisted in maintaining a clean and welcoming environment to ensure guest comfort throughout their stay.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Collaborated with housekeeping staff to resolve room issues swiftly, ensuring minimal disruption for guests.
  • Handled guest inquiries professionally and provided accurate information on hotel amenities, local attractions, and dining options.
  • Managed reservations system effectively, reducing overbooking incidents and maximizing room occupancy rates.
  • Maintained detailed records of guest preferences, enabling personalized experiences during repeat visits.
  • Supported front desk operations by efficiently handling phone calls, online bookings, and walk-in guests.
  • Contributed to revenue growth by upselling upgrades and add-on services.
  • Facilitated smooth communication between different departments to ensure timely resolution of guest concerns or requests.
  • Provided excellent concierge services by making informed recommendations for leisure activities and arranging transportation as needed.
  • Processed payments accurately while adhering to the company's financial policies and procedures.
  • Trained new Guest Service Attendants on best practices for delivering exceptional hospitality experiences.
  • Managed fast-paced and high-volume environment with provessionalism

Education

Certificate of Completion - AP Seminar-Middle School English

Rice University
Houston
10.2020

Bachelor of Arts - English & Creative Writing

The University of Texas At San Antonio
San Antonio, TX
12.2019

Skills

  • Group Instruction
  • Student Engagement
  • Small Group Instruction
  • Curriculum Implementation
  • Alternative Dispute Resolution Training
  • Needs Assessment
  • Performance Evaluations
  • Strategic Lesson and Project Planning
  • Documentation and Reporting
  • Complex Problem-Solving
  • Verbal and Written Communication
  • Schedule Preparation
  • Time Management
  • Expectation Setting
  • Group Management
  • Adaptability
  • Decision Making
  • Emotional Intelligence
  • Quality Assurance
  • Computer Skills
  • Professional and Courteous
  • Scheduling and Coordinating
  • Organizational Skills
  • Data Analysis
  • Resource Allocation
  • Problem Solving
  • Customer Service
  • Team Collaboration

Timeline

Subject Expert Teacher

Basis.ed
09.2020 - Current

Card-Holder Customer Service Representative

Alorica
05.2020 - 09.2020

Self-Employed Cleaner

Handy Cleaning Service
01.2018 - 09.2020

Self-Employed Driver

Lyft
07.2017 - 05.2019

Barista/Accounting Office Assistant

Lexus
07.2017 - 04.2019

Barista

La Cantera Resort & Spa
03.2017 - 07.2017

Bartender/ Cafe Attendant

H Hotel
08.2016 - 11.2016

Cafe Attendant

Lifetime Fitness
03.2016 - 08.2016

Guest Service Attendant

TopGolf
03.2016 - 08.2016

Certificate of Completion - AP Seminar-Middle School English

Rice University

Bachelor of Arts - English & Creative Writing

The University of Texas At San Antonio

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Courtney Ohlemacher-Smith