Courtney O'Leary
Summary
Conscientious and compassionate professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
23
23
years of professional experience
Work History
Personal Shopper
Instacart
08.2023 - Current
- Memorized store layouts and planograms including all HEB stores in DFW and Central Texas in order to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Recognized as a Diamond Shopper for 1 1/2+ years while exceeding qualifications including: 4.70 or higher customer ratings, timely completion of shopping/delivery of customer orders, extremely low cancellation of batches/orders.
- Providing excellent communication with customers at all times
Server/Trainer
Darden (Capital Grille)
10.2021 - 06.2024
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Processed customer orders and accurately handled payment transactions.
Data Entry Clerk/Export Coordinator
Hansen Technologies Corp.
09.2020 - 12.2020
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Promoted high customer satisfaction for critical shipments by resolving problems with knowledgeable and friendly service.
- Entered client information into databases quickly and with 99% accuracy.
Bookkeeper/Trainer/Lead/Banquet Server
Papadeaux Seafood Kitchen
10.2014 - 06.2020
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Trained 50+ incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Orchestrated positive customer experiences at all stages by overseeing every area of restaurant operations.
- Part time worker at Papadeaux in order to be full time caregiver of special needs child.
Project Manager
Rock Solid Consulting
08.2013 - 02.2014
- Developed and initiated 10 projects, including managing costs, schedule and performance.
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for all current and future new employees.
Senior Supervisor/Project Manager
HCSC - Blue Cross Blue Shield Of Illinois
09.2008 - 01.2013
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements for Blue Chip department.
- Expanded cross-functional organizational capacity by collaborating across 10 departments on priorities, functions and common goals.
- Hired, trained and mentored 8 staff to maximize effectiveness.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Customer Service Trainer/Supervisor
HCSC, Blue Cross Blue Shield Of Texas
09.2002 - 09.2008
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for 200+ customer advocates.
- Helped team of 20+ employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Obtained, organized and developed training procedure manuals, guides and course materials for entire healthcare call center
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Completed human resource operational requirements by scheduling and assigning employees.
- Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
Education
Bachelor of Arts - Education
Texas State University
San Marcos, TX08.2000
Associate of Science - English
Tyler Junior College
Tyler, TX05.1997
Skills
- Written and Verbal Communication
- Employee Orientation
- Employee Hiring
- Human Resources Management Systems
- Customer Service
- Bookkeeping
Timeline
Personal Shopper
Instacart
08.2023 - Current
Server/Trainer
Darden (Capital Grille)
10.2021 - 06.2024
Data Entry Clerk/Export Coordinator
Hansen Technologies Corp.
09.2020 - 12.2020
Bookkeeper/Trainer/Lead/Banquet Server
Papadeaux Seafood Kitchen
10.2014 - 06.2020
Project Manager
Rock Solid Consulting
08.2013 - 02.2014
Senior Supervisor/Project Manager
HCSC - Blue Cross Blue Shield Of Illinois
09.2008 - 01.2013
Customer Service Trainer/Supervisor
HCSC, Blue Cross Blue Shield Of Texas
09.2002 - 09.2008
Associate of Science - English
Tyler Junior College
Bachelor of Arts - Education
Texas State University
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