Summary
Work History
Education
Skills
Timeline
Generic

Courtney Olney

Des Moines ,Iowa

Summary

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Work History

Crew Member

Burger King
11 2016 - 05 2017
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.

Lead Sales Associate

Dollar General
08 2017 - 11 2018
  • Developed and maintained knowledge of current sales and promotions.
  • Processed and stocked merchandise in accordance with store standards.
  • Handled cash register operations and customer transactions to process payments.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Performed inventory control procedures to manage stock.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.

Crew Member

Bbops
04 2019 - 05 2020
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Cook

Edencrest
08 2021 - 03 2022
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

Dmacc

Skills

  • Records Maintenance
  • Refunds and exchanges
  • Retail merchandising
  • Cash register operation
  • Written and verbal communication
  • Guest inquiries
  • Money handling
  • Cleaning and sanitizing
  • Product and service sales
  • Safe verifications
  • Inventory management
  • Till counting

Timeline

Crew Member

Burger King
11 2016 - 05 2017

Lead Sales Associate

Dollar General
08 2017 - 11 2018

Crew Member

Bbops
04 2019 - 05 2020

Cook

Edencrest
08 2021 - 03 2022

Dmacc

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Courtney Olney