Courtney Ortiz
Waddell,AZ
Summary
- Dedicated team member with an established history of providing excellent service and fostering strong customer connections.
- Demonstrated leadership abilities in a high-intensity, fast-paced work environment, routinely achieving and surpassing performance metrics.
- Strong communication abilities for conveying complex data, conflict resolution, and developing lasting professional relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
DHL Supply Chain
Goodyear, AZ
11.2021 - Current
Contact: James Fowler (902) 415-0052
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Increased customer satisfaction ratings by 5% by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Store Manager
Tiabi Coffee and Waffle
Las Vegas, NV
06.2017 - 08.2021
Contact: Johnathan Mitchell (702) 918-3536
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Advised front-of-house staff on restaurant policies and procedures, food handling techniques, and communication skills to promote positive experiences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Psychological Sciences
Northern Arizona University
Flagstaff, AZSome College (No Degree) - Graphic Design
University of Nevada Las Vegas
Las Vegas, NVSome College (No Degree) - Graphic Design
College of Southern Nevada
Las Vegas, NVSkills
- Strong digital literacy: Efficient in email management, online safety and privacy, MS Word, Excel, Adobe Photoshop, and social media (Facebook, Instagram, Snapchat, Twitter)
- Adaptable: Worked effectively and productively with diverse customers and various work environments
- Organized: Full-time student worker with an extensive track record in demanding sales, documentation management, and scheduling customer appointments
- Interpersonal Skills: Strong ability to communicate and build relationships with others
Community Involvement
- Volunteered at the DHL Supply Chain Heart Walk to raise funds for heart cancer awareness [Winter, 2023].
- Volunteered at the Phoenix Raceway to generate donations for the troops by serving customers at a concession booth [Fall, 2022].
Timeline
Customer Service Representative
DHL Supply Chain
11.2021 - Current
Store Manager
Tiabi Coffee and Waffle
06.2017 - 08.2021
Some College (No Degree) - Psychological Sciences
Northern Arizona University
Some College (No Degree) - Graphic Design
University of Nevada Las Vegas
Some College (No Degree) - Graphic Design
College of Southern Nevada
Similar Profiles
Jasontae WillisJasontae Willis
Warehouse Forklift Operator at DHL Supply ChainWarehouse Forklift Operator at DHL Supply Chain
Bir TitungBir Titung
Inventory Supervisor at DHL Supply ChainInventory Supervisor at DHL Supply Chain
Victoria FraserVictoria Fraser
Transport Clerk/ Transport Controller at DHL Supply ChainTransport Clerk/ Transport Controller at DHL Supply Chain
Dorian ParksDorian Parks
Material Handling Equipment Specialist at DHL Supply ChainMaterial Handling Equipment Specialist at DHL Supply Chain
Alexis ClingermanAlexis Clingerman
SENIOR MORTGAGE LOAN PROCESSOR at Caliber Home Loans, LLCSENIOR MORTGAGE LOAN PROCESSOR at Caliber Home Loans, LLC