Courtney Owens
Evansville,IN
Summary
Diligent student possessing excellent technical skills and strong ability to learn concepts quickly.
Highly skilled and dedicated Army cook with 5 years of experience in preparing and serving meals in various military settings
Proficient in maintaining well-stocked, organized and maintaining kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard. Hardworking and enthusiastic in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Seeking a challenging position in a dynamic and fast-paced environment where I can utilize my leadership skills, and exceptional customer service skills to contribute to the success of the team. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Account Executive
Total Quality Logistics Inc.
Evansville, IN
05.2024 - 02.2025
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
- Delivered compelling product demonstrations, clearly articulating features and benefits tailored to each prospect's business needs.
- Conducted market analysis to identify trends and adjust sales strategies accordingly.
- Collaborated with cross-functional teams to develop comprehensive sales proposals that addressed all aspects of client requirements.
- Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
- Fostered long-lasting relationships with major clients to secure repeat business and referrals.
- Identified and addressed areas for improvement in sales strategies, leading to more efficient and effective sales cycles.
- Led negotiations, securing deals that aligned with both client expectations and company goals.
- Increased market share within territory through diligent research and identification of new business opportunities.
- Enhanced client satisfaction, conducting thorough needs assessments and delivering tailored solutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed, maintained and utilized diverse client base.
- Built diverse and consistent sales portfolio.
- Trained new employees on customer service, money handling and organizing strategies.
Account Manager
Zion Captial
Dallas, TX
08.2023 - 02.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Improved overall team productivity by implementing best practices in organization and time management.
- Developed customized account plans for clients to help them achieve their business goals.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Streamlined account management processes, reducing response times and improving client service quality.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed, maintained and utilized diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Army Cook
Army
Fort Hood, TX
05.2019 - 02.2022
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Ordered and received products and supplies to stock kitchen areas.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
- Planned promotional menu additions based on seasonal pricing and product availability.
Army Cook
Army
Baulmholder Germany
01.2017 - 04.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
High School Diploma -
William Henry Harrison High School
Evansville, IN05.2016
Skills
- High-Volume Production Capabilities
- Operation and Control
- Calculations and Measurements
- Sales Negotiation
- Customer Relationship Management
- Logistics And Supply Chain Knowledge
- Time Management And Multitasking
- Data Analysis And Reporting
- Critical Thinking
- Cleaning and Organization
- Effective Planner
- Reading Comprehension
- Facility Policies and Procedures
- Performance Improvement
- Guest Satisfaction
- New Hire Training
- Guest Experiences
- Order Fulfillment
- Customer Relations
- Time Management
- Warehousing Functions
- Active Listening
- Team Development
- Customer Service
- Understanding Customer Needs
- Strong Communication
- Self -motivation and height competitive mindset
- Ability to thrive in fast-paced, high energy environment
- Strong problem- solving
Timeline
Account Executive
Total Quality Logistics Inc.
05.2024 - 02.2025
Account Manager
Zion Captial
08.2023 - 02.2024
Army Cook
Army
05.2019 - 02.2022
Army Cook
Army
01.2017 - 04.2019
High School Diploma -
William Henry Harrison High School