Courtney Owens
GRANT CITY,MO
Summary
Professional Manager with a proven track record at New Trails LLC, excelling in project planning and budget control. Adept at fostering team collaboration and strategic planning, I successfully delivered multiple initiatives on time, enhancing operational efficiency and client satisfaction through advanced problem-solving and relationship-building skills.
Overview
8
8
years of professional experience
Work History
PM
New Trails LLC
11.2021 - Current
- Developed project plans and timelines to ensure on-time delivery of key initiatives.
- Collaborated with cross-functional teams to align project objectives and resources effectively.
- Monitored project budgets and tracked expenditures to maintain financial health.
- Facilitated regular status meetings to communicate updates and address project challenges.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Office Manager's Assistant
New Trails LLC
11.2021 - Current
- Assisted in managing office supplies and inventory to ensure operational efficiency.
- Coordinated scheduling and maintained calendars for team members, enhancing workflow organization.
- Supported preparation of reports and presentations using Microsoft Office Suite for internal meetings.
- Facilitated communication between departments, improving information flow and collaboration.
- Monitored office equipment functionality, coordinating repairs as needed to minimize downtime.
- Maintained up-to-date employee records, tracking performance metrics for annual evaluations.
- Collaborated with HR department on recruitment efforts, screening resumes, and scheduling interviews for potential candidates.
- Supported Office Manager in daily tasks, ensuring smooth workflow and timely completion of projects.
- Improved customer satisfaction by managing incoming calls, resolving issues promptly, and providing professional assistance.
- Oversaw office maintenance requests, coordinating repairs with building management to minimize disruption to daily activities.
- Provided administrative support during audits, compiling relevant documents for review by external parties.
- Assisted in the development of office policies and procedures to ensure consistency in daily operations.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Direct Support Staff Member
Rolling Hills Creative Living
08.2020 - 2021
- Provided direct assistance to individuals with disabilities in daily living activities.
- Supported implementation of personalized care plans tailored to individual needs.
- Facilitated community engagement and social interaction for clients through organized activities.
- Assisted in maintaining safe and clean living environments for residents.
- Documented client progress and feedback to inform care adjustments and improvements.
- Collaborated with team members to ensure consistency in care and support services.
- Trained new staff on best practices for client support and safety protocols.
- Participated in regular training sessions to enhance skills and knowledge in disability support services.
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
- Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
- Advocated for clients'' rights, ensuring they receive appropriate services, accommodations, and support in line with their individual needs.
- Promoted safety and health by administering medications accurately and adhering to hygiene protocols.
Receptionist/HR
Michael Foods
07.2018 - 08.2020
- Greeted and assisted visitors, ensuring a welcoming environment and efficient check-in process.
- Managed multi-line phone system, directing calls to appropriate departments promptly.
- Maintained organized front desk area, enhancing overall office efficiency and professionalism.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant personnel.
- Scheduled appointments and meetings, coordinating calendars for multiple team members effectively.
- Handled customer inquiries with professionalism, resolving issues or escalating as necessary.
- Assisted in inventory management of office supplies, ensuring availability for daily operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
CNA
Clearview Homes
03.2018 - 2018
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and safety of resident areas, adhering to health regulations.
- Documented patient care accurately in electronic health records for continuity of care.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Trained new staff on proper patient handling techniques and facility protocols.
- Participated in team meetings to discuss resident progress and enhance service delivery.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
Education
North Central Missouri College
Trenton, MOGED -
Albany R-3
Albany, MO05-1997
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Project tracking
- Relationship building
- Strategic planning
- Client relations
- Staff management
- Work flow planning
- Advanced problem solving
- Document management
- Budget control
- Coaching and mentoring
- Data analysis
Timeline
PM
New Trails LLC
11.2021 - Current
Office Manager's Assistant
New Trails LLC
11.2021 - Current
Direct Support Staff Member
Rolling Hills Creative Living
08.2020 - 2021
Receptionist/HR
Michael Foods
07.2018 - 08.2020
CNA
Clearview Homes
03.2018 - 2018
North Central Missouri College
GED -
Albany R-3