Courtney Childers

Handles a variety of tasks that support the audiologist and the ENT physician.

• Conducting routine diagnostic hearing tests for patients in a clinical setting.
• Assisting the audiologist with advanced testing procedures.
• Maintaining, cleaning, and sanitizing audiological equipment.
• Managing hearing aid inventory, including tracking, repairs, and assembly.
• Documenting all patient interactions and test results in electronic health records (EHR).
• Performing general administrative tasks to support the clinic's operations.
• Optimized system performance thorough testing and analysis.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.

• Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
• Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
• Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
• Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
• Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
• Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
• Accompanied physicians through day in fast-paced, stressful environments.

• Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
• Maintained clean reception area to promote positive, professional environment for clients.
• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
• Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.

• Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
• Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
• Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
• Ensured timely completion of tasks by managing multiple responsibilities, including equipment setup and clean-up after therapy sessions.

• Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
• Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
• Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
• Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
• Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
• Enhanced patient experience by managing front office operations efficiently and professionally.